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    Welcome to the Brave New World of IoT-Powered CX

    Working in the tech sector can become an invitation to reality distortion.  We spend our days creating tools and services that call on nebulous technologies to address business requirements that haven’t yet been imagined.

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  • the human touch

    Chat Bots Are Cool, But Will They Replace Humans?

    Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, Amazon, etc. Recently, we saw Facebook declare that the next digital frontier would center

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