Articles
Tag: metrics
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Why You Should Care About the Customer Effort Score
Customer experience professionals have a variety of metrics to measure the experience of customers and prospects but should they also invest in the CES metric?
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The Metrics Customer Experience Professionals Care About
Customer experience professionals have long been using KPIs to measure the success of their programs but what metrics do they value most?
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Facebook Ad Metrics Updates Aim to Help Marketers Track Reach
Facebook started rolling out a number of new ad metrics in recent weeks and is retiring a number more today in response to marketers' requests.
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Metrics That Matter: Assessing Marketing Success in the Customer Experience Age
Marketing metrics must demonstrate more than a series of one-time touchpoints — they must show continued commitment and brand loyalty.
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Ex-Reddit CEO Declares Website Analytics 'Fake'
Ellen Pao, the former CEO of Reddit, claims that most platforms "fake" their website analytics data to seem more popular than they truly are.
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Fake Metrics: Impressions Are the New Hits
True value is rarely found in measuring volume. True value is found by measuring the actual experience of customers as they seek to complete their top tasks.
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7 Factors to Help Ensure Digital Workplace Success
Many enterprises have digital transformation strategies to set up digital workplaces, But are they working? Here are 9 factors to consider.
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Why Are Business Leaders Still So Bad at Collaborating?
Why are C-level managers still so bad at collaboration when they consistently recognize its importance?
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Benchmarking the Digital Workplace
After digital transformation and the creation of a digital workplace, you need to measure whether your digital strategy is working on not. Here's how.
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You're So Vain: Beyond Marketing Vanity Metrics
Ask yourself the question: are we measuring and managing the right things?
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5 Customer Experience Success Metrics That Never Disappoint
The one thing all of these metrics share in common? An unwavering commitment to customer needs.
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Customer Experience Measurement: Back to Basics
Customer expectations for CX are rising faster than companies’ efforts to meet those expectations.
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Does It Matter Which Customer Experience Metric You Choose?
When it comes to measuring customer experience, you've got options. But what matters at the end of the day is how you use that information.
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Watch These 4 Areas to Ensure Your Customer Experience Is Improving
If your customer experience model stays the same year after year, you've got a problem.
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