Articles
Tag: miles kehoe
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Improve Enterprise Search by Putting Your Metadata to Work
Back in the day, enterprise search had it easy. Before Google, enterprise search gave people a way to find content on the corporate intranet, and it was amazing. “The Acme contract? Just search, it will show up.
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Enterprise Search: Getting Better, But Still Needs the Human Touch
Enterprise search has undergone many changes over the years, but it still requires a level of human effort to get it right. Remember Topic Trees? Search on an intranet used to be a way to find administrative information: vacation schedules, the lunch menu, policies and procedures and more.
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Enterprise Search: The Red-Headed Stepchild of the Workplace
Everywhere I go, I hear another story of how bad enterprise search is. Users, IT staff and management complain, often resulting in the decision by their organization to replace the existing vendor. I’d wager companies switch their search platforms more frequently than any other mission-critical application.
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Why Is Enterprise Search so Hard?
When you need to find a corporate policy, or information about your health plan or the latest contract for one of your clients, is your enterprise search box the first place you go to look? Or do you count on someone in your department or on your team who knows
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Picking Up on Search Signals with Machine Learning
Signals are signs. They are indications. In the context of search and machine learning, signals indicate an action has occurred. Sometimes, the signal is opening a page. Sometimes it is clicking on a result list. Other times it’s adding a product to a shopping cart.
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How Secure Is Your Search?
Not too long ago we had to convince a search conference security had an important role in search. We've come a long way. Content security within search is now widely recognized as a requirement.
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Read Intranet Signals to Improve Your Search Results
Have you ever had a “Google moment”? I was driving to my neighborhood supermarket on a recent Saturday when I received a Google alert on my phone: “Safeway is five minutes away in light traffic.” Let's be clear: I had not fired up Google Maps for directions.
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Dive Into the Long Tail of Enterprise Search for Valuable Insights
Organizations have slowly been catching on to a not so secret tip — to gain a better understanding of employees, start with their intranet searches. Looking at the top queries gives you a window into your internal users' interests and the content they most frequently need to find.
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The Google Search Appliance Countdown Marches On
Google's announcement earlier this year that it would be retiring its popular Google Search Appliance has powered a renaissance in the search industry.
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Which Search Platform Is Right For Your Business?
Which search platform is the best for you and your business? This question pops up repeatedly on LinkedIn and other discussion boards as well as with clients.
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Revisit These Enterprise Search Fundamentals
Enterprise search is like the weather: everyone complains about it, but no one does anything about it. What follows is a high-level overview of the mechanics behind successful search.
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Uncover Hidden Opportunities in the Long Tail of Search
Top search queries provide site and content owners valuable insights into the needs and the demands of the end user. But the other end of the search log file — the end of the long tail — gets very little attention, especially in enterprise search circles.
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Search Quality Starts With Your Top Queries
Many tout the benefits of exploring "top 10 search queries" as a means to gain insight into your internal users, their interests and the content they most frequently need to find. But the phrase “top 10” already starts with a bit of a misnomer.
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For Enterprise Search That Really Delivers, Include Context
Google recently announced a new capability: Springboard. Some call it an “AI tool,” some call it the replacement for Google Search Appliance. I disagree. Google is finally confessing that context is important for enterprise search.
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