Articles
Tag: mobile crm
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Helpshift’s Salesforce Integration Brings Customer Service In-App
San Francisco-based Helpshift has rolled out an integration with Salesforce Service Cloud that allows service agents to support customers directly within the app.
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Salesforce.com Takes Lead Over SAP in CRM Market Where SaaS, Apps Dominate
Gartner has just produced some new figures that appear to confirm that customer relationship management (CRM) will have a significant mobile presence by next year. CRM Apps Over the next two years, Gartner researcher Ed Thompson says, significant shifts in the CRM market will see more than 1200
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CRM 2012-2013: Separating the Substance from the Hype
Hype drives us all: we cheer for our products and later duck the jeers from market pundits and customers. 2012 saw plenty of hype in CRM. Let's separate the substance from the hype and see where CRM is headed in 2013.
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Insightly Releases Customer Relationship Management App for iOS Devices
Insightly, a developer of CRM applications specifically aimed at small businesses, is making its free Insightly mobile CRM app available for iOS devices. The mobile CRM app, which follows the release of the Insightly app for desktop/laptop users, allows users to remotely access all customer data, including contacts and leads.
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UpSync Updates Sales Mobility Solution, Includes SharePoint Quick Search
UpSync has released version 3.0 of its cloud-based software, with new tools for creating mobile presentations, managing content and delivering HTML5 apps. The application provides a sales mobility solution that is intended to increase customer engagement and close sales.
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Microsoft Delays Dynamics CRM Mobile Until Fourth Quarter
Mobile users will need to wait a bit longer for Microsoft’s Dynamics CRM. Last week, the technology giant quietly noted in a blog post that clients for mobile devices will not be available until the fourth quarter.
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Medallia Customer Experience App Going Mobile, Supports Voice
Ever have a really great customer experience you wanted to share with management, at, say, a leading hotel chain? Conversely, ever needed to get something off your chest, only to find there was no real feedback loop in place? Medallia Inc.
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Zoho's CRM App Hits the iPhone
Zoho (news, site) continues its expansion into the mobile office arena with a dedicated iPhone app. Going CRMobile Zoho already has a sizeable range of its office web apps line working via mobile browsers and the App Store already has Zoho Docs and Invoice apps available.
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Antenna Unveils Mobile CRM for Both Enterprise-Facing, To-Consumer Services
Rarely does an enterprise just need an app -- they need a service -- so Antenna (news, site) has combined two often-demanded features into one mobile-friendly CRM app. IBM's Friendly Antenna Antenna made use of IBM's Impact conference last week to unveil its jointly developed enterprise 2.0
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