Articles
Tag: sid banerjee
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The Year Emotional Intelligence Meets Customer Experience
Despite the fact that we are in an age where everything seems to be computerized and automated, this is the year that businesses will start to feel more human. Customers will feel more and more like businesses are listening to their individual wants and needs.
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Clarabridge and the Intelligent Customer Experience
After we made mention of Clarabridge during our examination of text analytics and the customer experience, we decided to take a closer look at how they provide Customer Experience Management through intelligent sentiment and text analytics.
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