Tag: tobias komischke

More Isn’t Always Better: 5 Reasons Companies Are Streamlining the Digital Workplace

No Service Design, No Customer Experience

Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience

Are UX and CX One and the Same?

Eye Tracking vs. Saliency Modeling: Which Technique Is Right for You?

Usability Testing: 7 Metrics to Assess Ease of Use

Behavior Design: The Fine Line Between Manipulating and Guiding Customers

Bad UX Cost Citibank $500M – What Went Wrong?

The CX Power Couple: Why Customer Feedback and Analytics Must Both Inform Product Design