Articles
Tag: ux design
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How Design Thinking Can Help Improve Your Organization's Customer Experience
We catch up with experts who discuss the principles of design thinking and how it can help improve customer experience outcomes.
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What is User Experience (UX) Design?
UX design is a critical part of any app or service. Here we look at what it is, the processes behind it, the tools used to deploy and some great examples.
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You Can't Escape the Long Arm of Conway's Law
You already know about Moore's law and how it describes the miniaturization of chips. You may know about Goodheart's law and how it describes human behavior regarding quantitative metrics. Have you heard about Conway's law and how it is constantly clashing with your efforts to bring customer centricity to
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Put Yourself in the Customer's Shoes for Great UX Design
Too many companies approach design from their own point of view and too few really look at how customers actually use products, according to a report on user experience (UX) design.
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UX Litmus Test or Oxymoron? You Decide
Last month I intentionally wrote an article about a horrific experience working with a developer on a multi-disciplinary project. In doing so, I unintentionally inspired a fierce dialogue with one of my personal UX heroes -- Stephen Taylor (otherwise known as Anomalogue) that revolved around the concept of whether or
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