Articles
With rising expectations from patients, healthcare providers are taking a page out of retail's playbook on how to improve customer experience.
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While chatbot usage is on the rise, new data from Gartner shows consumers using this new technology differently than expected.
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Interactive voice technology is set to transform brand-to-consumer conversations. Do you have a voice marketing strategy?
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Alexa and other virtual assistants are coming to your workplace. Here is what you need to know.
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In 2018, organizations will turn to AI-driven technology for a ompetitive edge
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Alexa for Business brings the popular voice-enabled assistant into the workplace
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Voice is the next big interface. Now is the time to develop a voice strategy and dive into voice-enabled commerce.
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[24]7, provider of intent-driven customer experience applications, rolled out AIVA, its conversational virtual agent for self-service in mid-August. It was just the latest move in the growing self-service customer experience space.
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