The Wire (Page 106)

The world's top retailers, Amazon, Target, and Walmart, excel in delivering best-in-class digital experiences, securing the top three spots in this year's Retail Benchmark powered by UserTesting's QXscore SAN FRANCISCO--( BUSINESS WIRE)-- UserTesting, a SaaS leader in experience research and insights, today released its 2024 Retail Benchmark Report, highlighting the pivotal role of digital experience in driving shopper retention and success in the retail space. Amid rising costs and increasing competition, the report underscores the importance of the QXscore Ⓡ, a proprietary measure of the quality of experiences, in attracting and retaining customers. “Our 2024 Retail Benchmark Report highlights the critical importance of delivering exceptional digital experiences.

Olinger introduces human-first comprehension alongside behavioral and attitudinal insights within traditional quantitative and qualitative methodologies This third dimension of research goes beyond surface-level data to reveal actionable human-level insights, empowering businesses to thrive in a rapidly evolving market landscape.” — Michael Vasquez, CEO at Olinger UNITED STATES, June 11, 2024 / EINPresswire.com / -- In a market research landscape burdened by stagnant growth in traditional methodologies, Olinger, a pioneering U.S.-based market research firm, emerges as a beacon of innovation. Introducing Live Well™ Insights.

New product catalog empowers omnichannel retailers with the speed and flexibility to deliver the right product information to customers anywhere NEW YORK, June 11, 2024 (GLOBE NEWSWIRE) -- CommerceNext -- fabric, the creators of the next-generation commerce platform, today announced the availability of fabric’s Product Catalog. The new offering delivers a commerce-first approach to product data that centralizes, organizes, and delivers product information on any channel.

MarketBlast solves the tiring problem facing manufacturers, distributors & retailers; How to Efficiently Manage Product & Innovation Submissions / Inquiries. The MarketBlast platform has made an overwhelming task completely manageable, and even enjoyable.

Healthcare conversational AI leader adds leadership and expanded product capabilities, integrations to bring immersive insights to healthcare organizations INDIANAPOLIS, June 11, 2024 /PRNewswire/ -- Authenticx, the new standard in healthcare for listening at scale, builds on its 2023 growth with accelerated AI innovation. One of the first AI companies to build proprietary models specifically for healthcare, Authenticx remains focused on revolutionizing the industry through cutting-edge technology.

1CX delivers best-in-class comprehensive communication and collaboration capabilities while integrating seamlessly with NICE’s industry-leading CXone platform Hoboken, N.J., June 11, 2024 – NICE (Nasdaq: NICE) today announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. This new disruptive offering is priced at a market-shattering $5 per user per month.

1CX delivers best-in-class comprehensive communication and collaboration capabilities while integrating seamlessly with NICE’s industry-leading CXone platform Hoboken, N.J., June 11, 2024 – NICE (Nasdaq: NICE) today announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. This new disruptive offering is priced at a market-shattering $5 per user per month.

Microbits team at work Microbits digital agency logo New Offerings include CGI animation, gamification, and advanced SEO techniques Innovation thrives with the right people. Our continuous investment in acquiring new talent allows us to stay ahead of industry trends and provide our clients with innovative marketing strategies,” — Ramzy Dib BEIRUT, LEBANON, June 11, 2024 / EINPresswire.com / -- Microbits, one of the top digital marketing agencies in Lebanon, announces the expansion of its services.

NEW YORK and LAS VEGAS (June 4, 2024) - Customer Contact Week (CCW), the unrivaled event series that serves as the heartbeat of the customer contact industry, hosted by Customer Management Practice (CMP), celebrated trailblazing companies and leaders for their extraordinary contributions to the customer contact profession this year at Caesars Forum in Las Vegas at the CCW Excellence Awards Gala on June 4, 2024. Winning companies include: Automation Solution of the Year: Balto Best in Class Contact Center (1-99 seats): American Kennel Club Best in Class Contact Center (100+ seats): UPMC Health Plan BPO of the Year: GlowTouch Cloud-Based Solution of the Year: Talkdesk Disruptive Technology of the Year: Zenarate Workforce Innovation of the Year: Five9 Customer Contact Leader of the Year: William Tafoya, Capital RX “The goal of the CCW Excellence Awards is to fuel inspiration for the customer contact profession by putting a spotlight on top practices, superior thinking, creativity and execution across the full spectrum of contact center functions,” said Mario Matulich, President at CMP. “This year in particular, we recognize the stories of strength, endurance, perseverance and continued success across our industry during the tumultuous last few years.” This year also celebrated the expansion of the CMP Research Best of the Best awards and CCWomen awards.

Acquisition will enable Yext to provide a single digital marketing platform to power the customer journey from prospect to loyal customer NEW YORK--( BUSINESS WIRE)-- Yext, Inc. (NYSE: YEXT), the leading digital presence platform for multi-location brands, today announced that it has entered into a definitive agreement to acquire Hearsay Systems, a global leader in digital client engagement for financial services, for $125 million and up to an additional $95 million if certain performance targets are achieved. “Our combined technology will bring instant value to our regulated customers, and we see an opportunity to bring these solutions to other industries. Yext is focused on solving customer problems, and with Hearsay, we can bring the innovation they need faster.” The acquisition will combine Yext’s industry-leading digital presence management platform with Hearsay Systems’ compliant engagement solutions across social media, websites, text, and voice.