The Wire (Page 102)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
BT Group Expands Strategic Relationship With ServiceNow to Improve Customer and Employee Experience
Jun 20, 2024
ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ServiceNow’s Now Assist for Telecom Service Management (TSM) to power generative AI capabilities Now Assist generative AI helps agents write case summaries and review complex notes faster, cutting both times by 55% LONDON, June 20, 2024: BT Group and ServiceNow today announced an expanded strategic relationship to improve customer and employee experiences. The multi‑year agreement will extend ServiceNow service management capabilities to all BT Group units to drive savings, efficiency, and improved customer experiences.
Press Release
Digital Experience
VShift Launches AEM Digital Experience Accelerator at MACH THREE Conference
Jun 20, 2024
New program relieves Adobe pain points and helps organizations launch engaging customer experiences faster, easier and more cost effectively NEW YORK, June 17, 2024 —As an increasing number of companies struggle to match their digital experiences to real-time opportunities, VShift announced the launch of the VShift AEM Digital Experience Accelerator at the MACH THREE Conference today in New York City. Developed for Adobe Experience Manager (AEM) users, this proprietary program helps deliver more engaging digital experiences with Adobe faster, easier and more cost effectively.
Press Release
Ecommerce
Threekit Launches Visual Discovery AI to Help Buyers Navigate Your Catalog and Transform the Ecommerce Buying Experience
Jun 20, 2024
The AI-powered solution interprets shopper needs and intent and responds with real-time personalized product recommendations CHICAGO, June 20, 2024 /PRNewswire/ -- Brands with large product catalogs have long struggled with a fundamental problem: How to inspire eCommerce shoppers into finding products they really love when they only have seconds to do it. That's why Threekit is launching Visual Discovery AI –to get shoppers to the right products and looks based on their personal input.
Press Release
Customer Experience
Target to Roll Out Transformative GenAI Technology to its Store Team Members Chainwide
Jun 20, 2024
Retailer's new GenAI-powered chatbot, Store Companion, is designed to make team members' jobs easier and enhance the shopping experience The tool is scheduled to roll out to hundreds of thousands of team members across Target's nearly 2,000 stores by August Target will continue to test and develop new GenAI applications that accelerate its business, empower its team and support its future growth MINNEAPOLIS, June 20, 2024 /PRNewswire/ -- Target Corporation (NYSE: TGT) today announced plans to roll out a new generative artificial intelligence (GenAI) tool to team members at all of its nearly 2,000 stores by August, becoming the first major retailer to share that it is bringing this technology to its store team members across the U.S. The tool, called Store Companion, is a GenAI-powered chatbot designed by Target that can answer on-the-job process questions, coach new team members, support store operations management and more.
Press Release
Digital Marketing
AlphaGraphics Launches agEnterprise, the Ultimate Brand Management Platform for Businesses Nationwide
Jun 18, 2024
Leading Franchisor of Printing and Marketing Solutions Unveils Innovative Platform for Ensuring Brand Consistency DENVER, June 18, 2024 /PRNewswire/ -- AlphaGraphics, a leading franchisor of printing and marketing solutions, announces the launch of agEnterprise, a new brand management platform tailored to meet the unique needs of franchises and other multi-location businesses. The new platform is designed to uphold brand consistency, offer both national oversight and local customization, and streamline the marketing process with a central hub for branded, customizable marketing assets. "agEnterprise is more than just a platform; it's the cornerstone of modern brand management," said Ryan Farris, CFE, President and COO of AlphaGraphics. "By seamlessly blending national oversight with local customization, it empowers franchises and multi-location businesses to elevate their brand consistency while maintaining individuality.
Press Release
Digital Marketing
Cloudingo Expands Data Quality Solutions to Marketo
Jun 18, 2024
Industry-Leading Data Cleansing Platform Now Available for Marketo Users Empowering Marketers with Superior Data Management DALLAS, TEXAS, UNITED STATES, June 18, 2024 / EINPresswire.com / -- Cloudingo, a leader in data quality and management solutions, today announced the expansion of its innovative platform to support Adobe Marketo Engage, the leading marketing automation platform. Building on its success with Salesforce, Cloudingo’s latest offering promises to revolutionize the way marketers handle their data ensuring accuracy, consistency, and optimal performance for their campaigns.
Press Release
Digital Marketing
WILsquare Capital Expands Digital Marketing Platform With Acquisition of TopSpot
Jun 18, 2024
ST. LOUIS, June 18, 2024 /PRNewswire/ -- WILsquare Capital, a St.
Press Release
Digital Marketing
NYTRO SYSTEMS and MDMS Enhance Partnership to Deliver SEO Automation Software to the Canadian and US Markets
Jun 18, 2024
FREDERICTON, NEW BRUNSWICK, CANADA, June 18, 2024 / EINPresswire.com / -- NYTRO SYSTEMS LLC, a leading provider of cost-effective SEO automated software, and Managed Digital Media Services Inc. (MDMS), a premier provider of digital media services, are thrilled to announce the enhancement and expansion of their successful search optimization partnership. This strategic collaboration is set to revolutionize digital marketing and search engine optimization (SEO) for businesses across Canada and the U.S.
Press Release
Ecommerce
Ultra Commerce and Comestri Join Forces to Create a Comprehensive Ecommerce Offering
Jun 18, 2024
Acquisition brings together Comestri's award-winning eCommerce SaaS platform with Ultra Commerce's full-service eCommerce and Marketplace platform. The strategic alignment between Ultra Commerce and Comestri presents a remarkable opportunity for global growth and expansion.” — Matthew Hyland, CEO of Ultra Commerce SYDNEY, AUSTRALIA, June 18, 2024 / EINPresswire.com / -- Global ecommerce company, Ultra Commerce has acquired Comestri, bringing together Comestri's award-winning eCommerce SaaS platform with Ultra Commerce's full-service eCommerce and Marketplace platform.
Press Release
Digital Marketing
Jeff Browe Appointed CEO of Bastion Agency, USA
Jun 18, 2024
Seasoned Marketing Professional Jeff Browe Brings his Years of Big Brand Experience to Bastion as the New CEO of the U.S. Market Jeff Browe joins forces with Bastion, USA Jeff Browe is the new CEO of Bastion Agency, USA LOS ANGELES, June 18, 2024 (GLOBE NEWSWIRE) -- Bastion, a global leader in research, marketing and communications, is excited to announce the appointment of Jeff Browe as the CEO of Bastion U.S.