The Wire (Page 97)

Recent Platform Enhancements Include Extending 8x8 Intelligent Customer Assistant to Support Voice Interactions and Additional AI Capabilities Across the Entire 8x8 Platform CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced recent innovations and enhancements to the 8x8 cloud platform. The latest enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and new AI capabilities spanning the entire 8x8 platform.

Cleveland, Ohio – July 25, 2024 – Aionic Digital, a leader in artificial intelligence (AI), technology consulting, and systems integration solutions, is excited to announce a strategic partnership with MoEngage, a renowned, insights-led, customer engagement platform. With this partnership Aionic Digital is now part of the MoEngage Catalyst Partner Program, which focuses on helping brands scale at speed.

On The Heels of 2x Client Growth, URLgenius Named 2024 Best Influencer Marketing Tech NEW YORK--( BUSINESS WIRE)--URLgenius, industry pioneer in app linking, continues to shake up the influencer tech space. After doubling client growth last week during Amazon Prime Day, URLgenius accepted the Global Influencer Marketing Awards’ Best Marketing Influencer Tech in London last Thursday evening.

New funding allows company to deliver on its vision of reinventing the contact center through customer self-service automation Dania Beach, FL, July 25, 2024 – IntelePeer, a leading AI-powered Communications Automation provider, today announced the completion of $140 million in new growth funding and debt financing. This strategic growth investment was co-led by Savant Growth LLC and VantagePoint Capital Partners with support from Savant limited partners including Coller Capital, Hollyport Capital, Manulife Investment Management and Achmea.

ALPHARETTA, Ga., July 25, 2024 /PRNewswire/ -- GOCare, a leading provider of digital experience software, is excited to announce a strategic partnership with Blue Stream Fiber. This collaboration will enhance digital customer engagement for Blue Stream Fiber subscribers through a robust strategy of real-time, two-way alerts, enhancing interactions for both current and potential customers.

PartnerCentric’s New FUSE Feature Ensures Commissions Go To The True Earners NEW YORK--( BUSINESS WIRE)--PartnerCentric proudly announces the latest groundbreaking addition to FUSE Incrementality™, Conversion Origination. This feature revolutionizes how marketers properly identify and compensate the partners responsible for driving product discovery and sales.

Integrations include LinkedIn, Google Display, YouTube, Facebook, Demandbase, RollWorks, Microsoft, TikTok, Reddit and X, formerly Twitter SAN FRANCISCO, July 24, 2024 /PRNewswire/ -- Channel99, an AI-powered decision making engine for B2B marketing investments, today launched a new scoring technology for B2B digital programs making it easy to understand which vendors are most effective for targeting a specific business audience (target account list, or TAL). The scoring offers a comprehensive set of metrics to measure success including reach, engagement, financial efficiency and impact on sales pipeline.

CallTower’s Analytics 365 unlocks data intelligence, empowering businesses with real-time call analytics and insights for Microsoft Teams Operator Connect SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, LONDON, July 24, 2024 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced today they are partnering with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge solution, designed specifically for Microsoft Teams, revolutionizes the way organizations harness call data insights to enhance team performance, improve customer engagement, and maximize revenue.

NEW YORK, NEW YORK, UNITED STATES, July 23, 2024 / EINPresswire.com / -- Today marks the launch of MAPS Insights, a pioneering firm founded by media measurement expert Jasper Snyder, offering data-driven guidance for marketing and communications leaders navigating today’s fast-moving issues. MAPS uses a blend of analytics, secondary research and data science to transform the communications landscape at a time when making the right decisions has never been more critical.

New AI-Powered Solution Enables Real-time Multilingual Translation for Next-Generation CX ibex Launches Wave iX Translate New AI-Powered Solution Enables Real-time Multilingual Translation for Nex-Gen CX WASHINGTON, July 23, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the launch of Wave iX Translate, which breaks through the language barrier to enable real-time customer conversations and interactions in more than 150 languages, without requiring native speakers. Leveraging Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding both parties.