AI in Call Centers(Page 241)

5 Things You Should Know About Your Mobile Consumers + How to Use that Data

New Google Nexus 7 Tablet Packs in the Power

Tealium Integrates with Splunk for Rich Data Analytics

Report Shows Native Advertising On the Rise

6 Small Steps to Improve the Customer Journey Online

Mobile Experience: Did We Forget The Customer?

PaperShare Gives Content Marketing Actionable Analytics

Piqora Launches Dashboard for Instagram, Tumblr, Pinterest Analytics

Adobe Confirms Neolane Buy, Moves Campaign Management to Marketing Cloud

eZ Publish Further Integrates with Adobe InDesign

How Master Data Management Improves Your Understanding of the Customer

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge

Mobile App Responsive Design Best Practices

How the Success of Marketing Automation Impacts Sales Enablement

Think Beyond Responsive Design to the Responsive Experience

Why It's So Hard to be Customer-Centric

This Week: Time to Get Rid of the Web Page + A Shifting Document Collaboration Market

Gesture Based New York Times App to Debut for Leap Motion

Lumia Progress Fails To Halt Nokia's Q2 Slide, No Talk Of Buyers

Yahoo Buys Social Data Company Ztelic

Social Media Briefs: Facebook Likes, Shares and Sensitive Tweets

Apple Acquires Locationary to Boost Maps App Credibility

Google Pockets US$ 14 Billion in Q2, Focus Still on Mobile

Forrester Report: The Social Media Habits of B2B Customers

Influencer Marketing: Who Do You Think Does it Best?

How to Design Your Content Strategy in 12 Steps

Top Publishing Tools for Tablets: Adobe, Quark, Flipboard, Zinio & More