AI in Call Centers(Page 250)

Standing Out In the Crowd of Mobile Apps

SAP Buys hybris to Deliver Cutting Edge Customer Experience, E-Commerce

Salesforce ExactTarget Deal Reactions, the Day After

Digital Analytics Starts Here and Goes Everywhere #DAADC13

DataSift Adds Instagram, Facebook Page + Google+ Data Sources

GX Software Launches GX WebManager 10 XperienCentral

Feedly Poised to Replace Google Reader with New RSS App Integrations

Digital Analytics Roadmap to Excellence

Salesforce Acquires Marketing Automation Provider ExactTarget for US$2.5 Billion

SDL Partners with Dynmark: Adds SMS Messaging to Mobile Marketing Strategies

How Marketing Executives are Using Twitter

Social Media for Small Business: 3 Key Considerations

Data-Driven Marketing: A Three Step Analytics Approach

Yahoo Mail Classic to be Discontinued

Ektron Offers Web Content Management Hosting with Managed Cloud

Google+ Takes Over Second Place in US Social Media Rankings

This Week: This Week: $83 Billion Wasted Marketing Dollars + Building the Mobile Enterprise

New Android Foundation Seeks to Reduce Time for Multiple Appstore Distribution

Social Media Briefs: Native Ads on Tumblr, CEOs Lead on Social

HootSuite, Mindful of Social Media's Vulnerabilities, Offers Security Services

Facebook Introduces Verified Pages for High Profile Accounts

What Social Networks Should Your Business Be On? Hint. Not All

Retweet Much? M.I.T. Researchers Can Predict How Many Times

Reimagining the Internet: 2013 Internet Trends from Mary Meeker

Employees Are Irrational (and That's a Good Thing)

Drupal.org Hacked, Resets All Passwords After Account Details Exposed

Using CRM to Screen Out Customer Bad Fits