AI in Call Centers(Page 311)

More Companies Increasing Products Launches, But Seeing Less Revenue

Zynga Share Drop Damages Facebook Value

New Google Earth Update Adds 3D Views to iPhone and iPad

Digital Intelligence: The Backbone of Customer Experience Management

Using Web Tracking to Track Down Hackers #blackhat

Official: A Bad Day for the Internet as Twitter Suffers Outage

Social is Becoming Just Business

Windows Azure Compute Services Go Down in Western Europe

Welcome to the Content Marketing Olympics

Content Marketing: 5 Tips How Not to Kill Your Leads

Google Talk Goes Silent, Suffers From Major Outage

Windows 8 Developer Push Starts With Build Event in October

Google Analytics Content Experiments Open to All

Badgeville Brings Gamification to Facebook, Twitter

Janrain Extends Social Logins with Drupal Gardens, GraphicMail

Social Media Revenues to Hit $16.9B in 2012, Mostly From Ads

HootSuite Offers Enterprise Single Sign-On, Provides Centralized Authentication

Social Media ROI Cookbook Offers 'Recipes' for Measurement

6 Tips for Managing the Modern Customer Support Organization

Reminder: CMSWire Content Marketing Tweet Jam Today at 1pm EDT #CXMChat

Chute Photo-Sharing Service: Let Your Customers Promote You Visually

Online Video Increases, Video Ad Dollars Follow

Interview: Robert Rose Talks Content Marketing & Engaging Your Customers

UpSync Updates Sales Mobility Solution, Includes SharePoint Quick Search

PhoneGap 2.0 Improves iOS App Creation, Adds Windows Phone 7 Support

Mute That Google Display Ad With the [x] Icon

Forrester Wave: Enterprises Struggling to Define Customer Relationship Management Strategy