AI in Call Centers(Page 97)

Thoma Bravo Acquires Medallia for $6.4 Billion

Innovate, Pivot or Stay the Course: How Customer Experience Responds to Disruption

McDonald’s Ready to Beef up Its CX Efforts With Addition of New Team and Structure

Customer Experience Strategies to Annoy or Delight Your Customers

How Data Governance Improves Customer Experience: 3 Examples

Zoom Acquires Five9, Qualtrics Acquires Usermind and More CX News

Think Beyond the Chatbot for Great Customer Experience on Social Media

Where Is the ROI in Artificial Intelligence Deployments?

Money and a Mandate Aren't Enough for Great Customer Experience

Call Centers vs. Contact Centers: Understanding the Key Differences

How CIOs Define Innovative Customer Experience

Why AutoML Is Emerging as a Key Digital Workplace Technology

Using AI to Build More Personal Customer Connections

Authentic Customer Experience, Through the Generations

ZoomInfo Acquires Chorus.ai, Amperity CDP Raises $100M & More CX News

Opening Up the Email Marketing Engine to Artificial Intelligence

Marketing and CX Don’t See Eye to Eye on Customer Experience: Here’s How to Fix It

Artificial Intelligence Takes Off in the Enterprise

Why You Need Real-Time Insights to Improve Customer Experience

The Secret Behind 'Wow' Customer Experiences? Emotion

5 Digital Experience Lessons That Can't Be Ignored

Chief Customer Officers: 6 Principles to Reach Maximum Impact

Merkle Acquires LiveArea, Hero Digital Launches Commerce Solution, More News

How to Communicate Bad News to Customers

6 Essential Call Center Agent Skills and Traits

Why Artificial Intelligence Won't Replace the Human Workforce

Ethical AI Is Easier Said Than Done, But We've Got to Start Somewhere