Brian Donnelly

CONTRIBUTING AUTHOR

New York City

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Digital Marketing, Customer Experience

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Brian Donnelly speaks, writes, and absorbs things related to marketing and customer experience. As Marketing Director at LivePerson, he helps organizations solve problems in these areas with innovative technology. Prior to LivePerson, Brian was a product marketing leader at IBM Watson Marketing and held various marketing roles at other large global enterprises. Brian is committed to the notion that brands must align their interests with that of their customers. Any success that comes at the expense of the customer will be short-lived, and anything asked of the customer (even if just their attention) should be met with value in return. A win-win is the goal not to lose sight of.

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