Melissa Henley
CONTRIBUTING AUTHOR
Los Angeles
COVERS
Digital Marketing
Melissa Henley is Director of Customer Experience at Laserfiche, an enterprise software company that has served the public and private sectors for over 30 years. As a marketer, customers are at the heart of all Melissa does, and her passion is around connecting people to content that can have a genuine positive impact on their lives. From helping feed the hungry to keeping communities safe, Laserfiche helps people focus on the work that matters so they can drive the change they want to see in the world. This mission to help the world work smarter fuels her passion, even after 12 years at Laserfiche.
Melissa brings over 20 years of marketing experience across multiple industries, including government, finance and higher education. She is a graduate of Mills College, where she studied political science and women’s studies. Outside of the office, Melissa enjoys distance running, Orangetheory and knitting. She regularly tries to enjoy yoga and fails miserably. Melissa lives in Long Beach, CA, where she enjoys running the Long Beach Half Marathon every October.
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Melissa's Recent Tweets
Tweets by @ecm_marketeerMelissa's Recent Articles
- What’s Ahead for Customer Experience in 2021? Jan 21, 2021
- 5 Myths About Digital Transformation Jan 5, 2021
- When's the Last Time You Said 'Thank You' to Your Customers? Dec 9, 2020
- Can Technology Make it Easier to Work With Difficult People? Nov 4, 2020
- Solving Employee Experience Problems With Customer Experience Skills Sep 24, 2020
- How Technology Can Help Bridge Generational Divides Aug 24, 2020
- Want to Build a Customer Community? Here's How to Get Started Jul 28, 2020
- The Future of Work Requires Inclusion Jul 1, 2020
- Leadership During a Crisis Means More Than Keeping the Lights On Jun 3, 2020
- Working and Managing Remote: What’s Realistic to Expect? Apr 28, 2020
- Putting Leadership to the Test Mar 31, 2020
- Why Culture Change Is Essential for Digital Transformation Feb 21, 2020
- Digital Transformation Efforts Stall Without Cultural Change Jan 28, 2020
- 5 Trends Making a Difference in the Digital Workplace Jan 6, 2020
- Digital Transformation by the Numbers Nov 27, 2019
- Focus Your Digital Transformation Efforts With 3 Customer-Centric Steps Oct 29, 2019
- 3 Ways to Realign Your Organization to Focus on Customer Experience Sep 23, 2019
- Why Employee Experience Is Crucial to Successful Digital Transformation Sep 3, 2019
- When Digital Transformation Transforms Jul 25, 2019
- How to Adapt Traditional Change Management for Digital Transformation Initiatives Jun 27, 2019
- 3 Ways to Change Company Culture to Support Digital Transformation Jun 3, 2019
- 3 Steps to Building a Digital Culture May 3, 2019
- Leading a Data-Driven Organization: Create a Culture that Embraces Digital Transformation Apr 1, 2019
- 4 Personal Leadership Techniques to Drive Digital Transformation Mar 1, 2019
- 3 Decisions That Matter in Digital Transformation Jan 30, 2019
- Make Sure Your Digital Transformation Strategy Doesn't Come Up Short Jan 3, 2019
- Communicating Your Vision of Digital Transformation Nov 27, 2018
- Digital Transformation Success Depends on So Much More Than Technology Oct 24, 2018
- A Roadmap to Grassroots Digital Transformation Sep 21, 2018
- 3 Ways to Help Digital Transformation Initiatives Gain Traction Aug 22, 2018