Patrick Nguyen
Patrick is Chief Technology Officer at [24]7.ai. He joined the company in 2011 with the acquisition of Voxify, where he led product and platform development teams in his role as CTO. Prior to Voxify, Patrick served in strategy, product development and R&D positions at Personify, McKinsey & Company and Australia’s Telstra Research Labs.
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Patrick's Recent Articles
- How to Build Your Customer Service Operations from the Ground Up Jun 22, 2021
- Delivering Quality Customer Experience When Agents Work From Home Jul 20, 2020
- AI and Humans Must Join Forces to Deliver Superior Customer Experience Mar 4, 2020
- Serving Customers on Their Terms: The Benefits of Messaging Nov 20, 2019
- Get Big Picture Customer Experience Insights With Customer Journey Analytics Sep 5, 2019
- Conversational AI Needs Conversation Design Jun 26, 2019
- Combine Chatbots and RPA Bots for Better Customer Service Apr 23, 2019
- Deploying a Bot? Remember the Conversational Advantage Feb 25, 2019
- How AI Will Usher in a New Age of Personalized Commerce Nov 21, 2017