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Patrick Nguyen

Contributing Author
Patrick Nguyen avatar
Reporting from
San Francisco
Covers
Digital Experience, Ecommerce
Connect
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Patrick is Chief Technology Officer at [24]7.ai. He joined the company in 2011 with the acquisition of Voxify, where he led product and platform development teams in his role as CTO. Prior to Voxify, Patrick served in strategy, product development and R&D positions at Personify, McKinsey & Company and Australia’s Telstra Research Labs.

Patrick’s Recent Articles

Editorial
Article
Customer Experience
Why You Need a Holistic Customer Service Transformation Strategy
Editorial
Article
Customer Experience
How to Build Your Customer Service Operations from the Ground Up
Editorial
Article
Customer Experience
Delivering Quality Customer Experience When Agents Work From Home
Editorial
Article
Customer Experience
AI and Humans Must Join Forces to Deliver Superior Customer Experience
Editorial
Article
Customer Experience
Serving Customers on Their Terms: The Benefits of Messaging
Editorial
Article
Customer Experience
Get Big Picture Customer Experience Insights With Customer Journey Analytics