Latest Articles by SMG Events

Neha Sampat and Jasmin Guthmann: Top Digital Challenges Retailers Face in 2023

Karen Naves: Strategies to Build a CX That Engages, Acquires and Retains Customers

James Kim: Digital Experiences Shape Customer Experience

Kyle Kovacs: The Ecosystem of Customer Experience Data

Colin Crowley: Managing Ever-Shifting Customer Expectations

Dave Singer: Simplifying the Digital Experience

Erik Smith: Evolving Alongside the Customer

Matt Parisi: Digital Experience as Customer Experience

Eduardo Moraes: Evolve Your Customer Experience With Design Thinking

Jon Hodgson: How and Why Micro-Moments Matter

Simone Grapini-Goodman: Using Digital Analytics to Improve the User Journey and Increase Customer Loyalty

Julien Rio: Want to Elevate Experiences? Open Your Communication Channels