Susan Ganeshan

Contributing Author

Reporting from

Washington, DC

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Customer Experience, Digital Experience

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Susan Ganeshan is Chief Marketing Officer of Clarabridge, which provides intelligent customer experience management solutions for some of the world's top brands.

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Susan’s Recent Articles

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Customer Experience

Voice of the Customer Decoded: 4 Tips to Make the Most of Feedback

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Customer Experience

How to Make the Most of Your Contact Center Data

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Customer Experience

Here's How to Slice and Dice Your Call Center Data

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Customer Experience

How Emotion and Effort Can Make or Break Your Customer Experience Efforts

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Digital Experience

The Future of Customer Experience Lies in Segmentation

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Customer Experience

Your Social Media is Talking. Are You Listening?