Susan Ganeshan
CONTRIBUTING AUTHOR
Washington, DC
COVERS
Customer Experience, Digital Experience
CONNECT
Susan Ganeshan is Chief Marketing Officer of Clarabridge, which provides intelligent customer experience management solutions for some of the world's top brands.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Susan's Recent Tweets
Tweets by @sganeshanSusan's Recent Articles
- Voice of the Customer Decoded: 4 Tips to Make the Most of Feedback Sep 21, 2017
- How to Make the Most of Your Contact Center Data Aug 18, 2017
- Here's How to Slice and Dice Your Call Center Data Jun 1, 2017
- How Emotion and Effort Can Make or Break Your Customer Experience Efforts Apr 10, 2017
- The Future of Customer Experience Lies in Segmentation Feb 1, 2017
- Your Social Media is Talking. Are You Listening? Nov 14, 2016
- Listen, Analyze, Act: The Foundation of Great Customer Experience Jun 29, 2016
- Wrestle Big Data Into Better Customer Experiences Mar 31, 2016