This Week: Communities Are Key for Customer Experience Strategies

As we wrap up this month's focus on Customer Experience Management (CXM), we leave you with some great insights on bridging the gap between Content, Community and Commerce:

• Customer Experience: Where Content, Commerce & Community Collide
• CXM: Bridge Content, Commerce and Community with Taxonomy

We also took at look at a Customer Experience Maturity Model and 3 Ways Content can help improve the online customer experience.

The final results of our poll: What is your top customer experience priority today? are in and it looks like developing customer and users communities is the primary focus. Check out the full results.

Most Popular

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Featured Events (all events | post your event)

• Nov 08 -- Sentiment Analysis Symposium in San Francisco
• Nov 09 -- IDC Webinar: How to Future Proof your Web Content Management System
• Nov 10 -- Marketing Analytics Conference Boston
• Nov 14 -- DAM LA 2011 Conference
• Nov 14 -- Enterprise 2.0 Conference Santa Clara 2011

Featured Jobs (all jobs | post your job)

• Business Analyst/Video Specialist in Toronto at North Plains
• Digital Editor and Community Manager in Greensboro at Pace Communications
• Senior Manager, OpenText Operations in Luxembourg at OpenText
• Front-end Developer in Wellington at SilverStripe
• Marketing Communications Manager in Israel at ClickTale