Feature
Research Report
Building the Case for Modern Public Sector Messaging
What's New in SpringCM
New capabilities for Dynamic Case Management include the following:
- Automates more processes using SmartRules to create new tasks, update cases, or send messages based on best practices and corporate policies
- Captures case correspondence and drives communications consistency with the Email Task feature
- Facilitates getting more work done with fewer clicks and stays on top of upcoming work with the My Tasks widget
- Monitors team workloads and improves productivity using performance indicators with case reporting
In addition, the software now includes the capability to keep content available offline and synchronized with the SpringCM cloud repository.
Where Does It Fit In
It's interesting that this quarterly release of SpringCM focuses primarily on Dynamic Case Management, which was just introduced in April. One wonders whether these are features that didn't quite get completed in time for the April announcement, or if users found the features it was originally shipped with inadequate.
SpringCM, with its focus on the cloud, continues to defy industry predictions that only 10% of enterprise content will be cloud-based by 2015. This has also led it to be positioned in the Visionaries section in Gartner's most recent ECM Magic Quadrant.