EMC IIG, Capgemini Partner to Deliver True ROI via Case as a Service (CaaS)

3 minute read
Virginia Backaitis avatar

EMC’s Information Intelligence Group is switching its focus from selling a platform on which customers build solutions to selling solutions (some via certified partners) that work out of the box with “infrastructure included” as an option, thereby shortening time-to-value.

The EMC division, which is commonly referred to as Documentum, didn’t send out a press release announcing this, but it’s certainly beginning to happen. 

Pay Per Use Solution

Want proof? Check out the revolutionary Case-as-a-Service (CaaS) offering they introduced at EMC’s Momentum Europe Conference held in Vienna, Austria last week.CaaS is a fully-managed offering and its pricing model is consumption based -- meaning that the customer pays by transaction.

Built through a partnership with technology service leader Capgemini, CaaS leverages an integrated technology stack, including EMC Documentum xCP, the leading case management platform, EMC Captiva for enterprise capture and EMC Document Sciences for customer communications management.It also includes EMC virtualization technology based on VCE Vblock, and provisioning and storage.

Capgemini adds business value to CaaS via pre-configured process, workflow, governance and security upfront so that the solution is 80 percent ready when the switch is flipped for a customer. Add to that, Cap’s vertical industry and process expertise, global delivery model and proven infrastructure support services and all the customer needs to do is use the application.

“We reduce the amount of time spent reinventing the wheel,” says Nick James of Capgemini, explaining that they make use of proven, repeatable approaches to Case Management.

“It (the EMC/Capgemini CaaS)solution comes pre-configured and is operational on day one,” adds Chris McLaughlin, Vice President, Channels and Alliances, Information Intelligence Group at EMC. “Not only that, but it gets better as you go.” 

Content Management, Made Accessible

The pair points out that not all companies and government organizations have the manpower, skill sets or dollars required to build sophisticated content management solutions in house and that CaaS gives them a capability they might not otherwise be able to access.

“All that’s required from the customer’s side is a little personalization,” says James.

“We increase speed to value and empower the connected user quickly,” says McLaughlin.

Learning Opportunities

The first marketplace the CaaS solution has been made available to is the Public Sector: a correspondence management system was implemented that leverages EMC’s Captiva for capture and Documentum xCP for Case Management and Document Sciences for customer communications management.

In addition, the solution is “EMC Certified,” meaning that it has been validated by EMC Proven Professional Certified Architects as well as an independent third party organization for functional completeness, performance and scalability, security and interoperability.

Both EMC and Capgemini anticipate partnering to build additional CaaS solutions for the Financial Services, Utilities, Manufacturing and Life Sciences Industries. Whether the solutions are hosted by Capgemini, sit on the public cloud or on a corporate private cloud depend, for the moment, on the customer.

“We’re flexible in terms of the infrastructure,” saysJames.

In terms of the profits from the venture, the companies expect to split them 50/50.

At the end of the day, EMC’s and Capgemini’scommon mission is to “empower people at the sharp end of the business with the clear governance their work requires,” says McLaughlin.

As was said time and time again at Momentum Europe,getting best-in class (or better) solutions in front of the end user as quickly as possible with a reduced Total Cost of Ownership (TCO) and best Return on Investment (ROI) is what today’sEMC IIG is all about. 

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