Verint Adopts Unified Brand After Calabrio Merger

The Gist

• Unified branding decision. Merged organization will operate under the Verint name.
• Product continuity assured. Calabrio products remain in Verint's portfolio and will be enhanced.
• Customer value impact. Enterprise customers gain expanded automation and workforce engagement capabilities from an integrated platform.

Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name: Verint. 

Anti-climatic? Yes. But the company says it's the right move.

According to company officials, the move reflects Verint's commitment to providing customers with clear, consistent experiences as the business accelerates its CX automation vision. The Calabrio product name will continue, with solutions supported and enhanced as part of the Verint CX Automation Platform.

Table of Contents

• A Vision for CX Automation and Intelligence
• Combined Platform Capabilities for Verint
• Verint Recent News & Initiatives
• CX Automation Platform Consolidation Drives Unified Customer Experience
• Verint Background

A Vision for CX Automation and Intelligence

Combined Platform Capabilities for Verint

The unified Verint organization blends assets from both companies, according to the announcement.

Capability	Description
Global scale	Verint's enterprise automation and partner ecosystem
CX data assets	One of the largest customer experience datasets globally
Workforce engagement	Calabrio solutions used by thousands of organizations
AI-powered bots	Integrated conversational AI and workflow automation
Domain expertise	Combined knowledge from both organizations

Verint Recent News & Initiatives

In August 2025, private equity firm Thoma Bravo acquired Verint Systems for $2 billion, including debt, in one of the year's largest call center software acquisitions. Verint shares surged 22% on the announcement. The transaction closed Nov. 26, 2025, triggering immediate leadership changes: longtime Chairman and CEO Dan Bodner moved to an advisory role while Thoma Bravo Operating Partner Mike Lipps became chairman and interim CEO.

Verint positions itself as an AI-led CX automation platform spanning contact center analytics, conversational bots, forecasting and workforce management. The company's appeal stems from its focus on AI-powered emotion detection and real-time agent insights that analyze customer sentiment during interactions.

The acquisition concentrated significant CX technology assets under Thoma Bravo, whose portfolio now includes Verint, Calabrio, Medallia and Aisera. Frost & Sullivan named Verint a Leader in its 2025 Voice of Customer Analytics report, and TrustRadius awarded the vendor Buyer's Choice for Contact Center CX Automation in January.

CX Automation Platform Consolidation Drives Unified Customer Experience

Vendors are merging contact center, UCaaS and CPaaS capabilities as organizations seek to eliminate fragmented toolsets and unify customer interactions across channels.

Platform convergence is accelerating as organizations replace three or more vendors per deal to consolidate data, workflows and automation. The goal: eliminating what industry officials call the "frankenstack" problem of disconnected tools creating siloed interactions.

Organizations deploying conversational AI in customer operations report cross-functional improvements in retention and resolution.

Verint Background

Founded in 1994 in Melville, N.Y., Verint provides customer engagement and automation software to large enterprises and public sector organizations. Its cloud-native platform integrates AI, analytics and automation across customer experience workflows, serving sectors including banking, insurance, telecommunications, retail and utilities.

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