Latest Customer Service(Page 222)

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge

Mobile App Responsive Design Best Practices

How the Success of Marketing Automation Impacts Sales Enablement

Think Beyond Responsive Design to the Responsive Experience

Why It's So Hard to be Customer-Centric

This Week: Time to Get Rid of the Web Page + A Shifting Document Collaboration Market

Gesture Based New York Times App to Debut for Leap Motion

Lumia Progress Fails To Halt Nokia's Q2 Slide, No Talk Of Buyers

Yahoo Buys Social Data Company Ztelic

Social Media Briefs: Facebook Likes, Shares and Sensitive Tweets

Apple Acquires Locationary to Boost Maps App Credibility

Google Pockets US$ 14 Billion in Q2, Focus Still on Mobile

Forrester Report: The Social Media Habits of B2B Customers

Influencer Marketing: Who Do You Think Does it Best?

How to Design Your Content Strategy in 12 Steps

Top Publishing Tools for Tablets: Adobe, Quark, Flipboard, Zinio & More

SDL Upgrades Intelligent Marketing Suite to Allow Video in Email Campaigns

Tiki CMS 11.0 Released with Drag + Drop File Control, Inline Editing

Interview: Mobile Posse's Greg Wester, Jon Jackson on the New Mobile Home Screen

Making Mobile Part of Your Cyber Monday Preparation

Adobe Social Adds Instagram, LinkedIn + Foursquare Integrations

Rio SEO Integrates with Blue Kai to Expand Marketer's Reach with Brand Influencers

Yahoo Buys Admovate for Mobile Ads

Syncapse Report: How Brand Marketers Use Facebook's Hashtags

CDN.net Teams Up with Wowza on Live Video Streaming

Yahoo Releases Second Quarter Results; Not Great, But Not Bad Either

Atex 10.8 Released with HTML5 Authoring Tool + Built in Paywall