Latest Customer Service(Page 226)

Social Media Briefs: LinkedIn, Social Analytics and a Social Celebration

Forget the Marketing Funnel; It's All About the Customer Journey #FORRforum

BlackBerry Sours as Rising Shipments Fail to Turn A Profit

Alert: What's Coming Up for Open Source CMS in July 2013

Smartwatches and Consoles To Drive the Digital Ecosystem, Could Save Your Life

Adobe to Marry Online and Offline Experiences with Neolane Buy

Adobe to Buy Neolane for US$ 600 Million: Adds Marketing Automation to Marketing Cloud

Temis Acquires i3 Analytics to Boost Text + Data Mining

Tellagence Discover Offers Marketers Insight into Customer Conversations on Twitter

Facebook Updates Ads Manager Reports, Mobile Apps Install Ads

Yandex Updates Smart Email Sorting Tool

The Four Orders of Benefits for Calculating Social ROI

KANA Updates Customer Service Suites for Mid-Market + Government

Five Cool Things From Microsoft's Build Keynote #bldwin

Visible Technologies Adds Posts Scheduling, Improves Segmentation to Analytics Platform

Report: Digital Marketers Need a Better B2B Strategy

Putting Social and Local Back into SoLoMo

Windows 8.1 Preview Goes Live as Build 2013 Keynote Kicks Off

Interview: SDL CEO Mark Lancaster on Culture + Building for the Enterprise

Contentful Debuts Cloud Based CMS in Beta

Social Media Marketing Case Study: Pinterest and Lowes

Apple Sailing Into A Perfect Storm? In Transition and Under Fire

Forrester: The Six Disciplines of Customer Experience Maturity #FORRForum

Secure Mobile Data Still at Risk in the Cloud

IntelliResponse Launches VOICES, Sifts Through Customer Questions for Insight

Buzzego Joins the List of Google Reader Alternatives

Optimized Digital Content Experiences Start with Customer Journey Mapping