Lumin Creative provides Social Business Software solutions for small to enterprise size companies. It provides feature-rich and scalable knowledge exchange solutions, with a focus on creating value for customers. The company's staff is comprised of leading professionals in the design and development industry with experience ranging from working with small design firms to large corporate intranets.
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The shift from face-to-face interactions and relationships to digital interactions has been trending for some time, but the trend quickly accelerated following the start of the COVID-19 pandemic. Continue reading...
Electric utilities have had a weak relationship with customers — whom they called customers “ratepayers” until recently — for years now. But like all other industries, they must now reinvent their relationship with customers due to several key factors placing enormous pressure upon them: Digit...Read more
Only 10 years ago, artificial intelligence (AI) was just a lofty concept for consumers, appearing in pop culture references or fleeting news stories. Today, it pervades every corner of life, from Siri on our iPhones, to smart home security systems, to the recommended products in our Amazon feed...Read more
Fighter pilots use situational awareness. Party planners rely on themes (like Under the Sea or the Wild Wild West). Educators use what they call instructional design scenarios. Why? To deliver top performance. When it comes to customer service, we call it context and nothing is more important t...Read more
When COVID-19 forced offices worldwide to shut down, contact centers had to quickly adapt. Continue reading...