Lumin Creative provides Social Business Software solutions for small to enterprise size companies. It provides feature-rich and scalable knowledge exchange solutions, with a focus on creating value for customers. The company's staff is comprised of leading professionals in the design and development industry with experience ranging from working with small design firms to large corporate intranets.
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Forrester’s The US Customer Experience Index, 2020 (paywall) found that 27% of brands improved their customer experiences in the last year, marking a significant jump following years of minimal gains. Continue reading...
Work always comes with challenges from overstuffed task lists and unclear communication to office bullies and apathetic bosses. But remote work puts the spotlight on a set of specific workplace issues. In Buffer’s State of Remote Work 2019 report, remote workers said their greatest hurdl...Read more
Everyone, including me, has been talking about working in the “new normal.” But this mindset has a few issues. The first is we aren't in a new normal — we're in an interim state. Continue reading...
The human health crisis has brought fundamental change to many aspects of our personal and professional lives, including the customer journey. A spring 2020 Forrester report, Winning the New B2B Buyer, found that the balance of the buying journey already had shifted from equal parts human and di...Read more
Most Chief Marketing Officers (CMOs) expect COVID-19's impact on the bottom line to be short-lived with better times ahead in the next 18 to 24 months, according to Gartner's CMO Spend Survey 2020 published this week. Continue reading...