Have you been heads down last week? Same. In case you weren’t able to visit CMSWire this week, I’ve compiled the top articles, events and resources all for you!
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Mar
21
Ready to Level Up Your Learning? Discover Your Learning Maturity Score
Learn how to level up your learning program in this free, interactive workshop
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Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?
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Mar
29
Is Your Microsoft 365 Data Recoverable? How to Survive the IT Hotseat When Data is Lost
See why MIcrosoft recommends third party backup
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Mar
30
An Optimized Customer Contact Strategy Combines Transparency and Intelligence: The State of Outbound Communications
Learn from the Neustar-commissioned Forrester Consulting study on challenges and solutions for contact centers
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May
10
CMSWire CONNECT Customer Experience Conference - Austin 2023
Don't miss the top customer experience and digital experience conference of the year — live in Austin, Texas May 10-12.
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May
10
Reworked CONNECT Employee Experience & Digital Workplace Conference Austin 2023
North America's best employee experience and digital workplace conference of the year — live in Austin May 10-12, 2023.
Marketers: there are 25 free WordPress plugins you should be using. Make sure to learn more in the first article, below. All businesses: customer experience is so very important. Don’t believe me? Our second most read article of the week mentioned U.S. businesses lost $1.7 trillion last year due to customers switching to competitors with better customer experience. Oops.
Quick, give me the headlines:
- 25 Free WordPress Marketing Plugins You Should Be Using
By Kaya Ismail | Jun 4, 2018
Insights from Neil Patel, Hubspot and Smart Insights. - Customer Journey Mapping: Navigating a Course to Better Customer Relations
By Jill Grozalsky | Jun 4, 2018
Holy guacamole! According to this article, U.S. businesses lost nearly $1.7 trillion in 2017 due to bad customer experiences! That’s huge! Get your CX in order, people, and it all starts with customer journey mapping. - 8 Changes Chatbots Will Bring to the Workplace
By Leslie Swanson | Jun 6, 2018
The only coworker that doesn't get *cough cough* sick or take vacations. - Accelerate Workplace Transformation: From Chatbots to Intelligent Agents
By Jacques Pavlenyi | Jun 5, 2018
Do you know where chatbots end and intelligent assistants begin? This article breaks down the differences between the two. - The 6 Blind Men and the Digital Workplace
By Oscar Berg | Jun 6, 2018
Tunnel vision is bad for business. - Building a Culture That Attracts Generation Z
By Erika Morphy | Jun 5, 2018
Play show vs. tell with the first generation to grow up with our modern, social technology as a norm. - For a Better User Experience, Forget Alexa, Use Occam’s Razor
By Deb Miller | Jun 5, 2018
Why overcomplicate things? Often the simplest path to a solution is usually the best. - How to Build an Alexa Skill in 5 Minutes
By Kaya Ismail | Jun 6, 2018
Let’s take a look at Alexa’s blueprints: ready, set, build! - A Strategy for Intranet Success, From Day One to Day 1,000
By Katherine Evans | Jun 4, 2018
“Gone are the days of outdated employee directories, a smattering of largely irrelevant content and the occasional update on building maintenance or holidays.” - How to Create a B2B Prioritized Sales List Using SEO
By Petr Passinger | Jun 6, 2018
Bet you never thought of using your SEO tool for this!
Featured Events
- June 13 — [Nexthink Webinar] Humanizing IT: Putting the User into "End-User Experience Management”
- June 18-20 — Digital Workplace Experience
- June 21 — [Usabilla Webinar] The Digital Component of Transforming Customer Experience
- June 21 — [Bynder Webinar] Build your DAM Business Case and Prove ROI
- June 26— [CMSWire Webinar] How to Make Enterprise Budgeting Easier