Have you been heads down last week? Same. In case you weren’t able to visit CMSWire this week, I’ve compiled the top articles, events and resources all for you!
Learning Opportunities
Workshop
Jun
29
How to Boost Employee Sentiment in 2022
Boost employee engagement and retain workers in a hybrid environment
Webinar
Jun
30
Effortless Customer Service for the Digital-First Era
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
Marketers: there are 25 free WordPress plugins you should be using. Make sure to learn more in the first article, below. All businesses: customer experience is so very important. Don’t believe me? Our second most read article of the week mentioned U.S. businesses lost $1.7 trillion last year due to customers switching to competitors with better customer experience. Oops.
Quick, give me the headlines:
- 25 Free WordPress Marketing Plugins You Should Be Using
By Kaya Ismail | Jun 4, 2018
Insights from Neil Patel, Hubspot and Smart Insights. - Customer Journey Mapping: Navigating a Course to Better Customer Relations
By Jill Grozalsky | Jun 4, 2018
Holy guacamole! According to this article, U.S. businesses lost nearly $1.7 trillion in 2017 due to bad customer experiences! That’s huge! Get your CX in order, people, and it all starts with customer journey mapping. - 8 Changes Chatbots Will Bring to the Workplace
By Leslie Swanson | Jun 6, 2018
The only coworker that doesn't get *cough cough* sick or take vacations. - Accelerate Workplace Transformation: From Chatbots to Intelligent Agents
By Jacques Pavlenyi | Jun 5, 2018
Do you know where chatbots end and intelligent assistants begin? This article breaks down the differences between the two. - The 6 Blind Men and the Digital Workplace
By Oscar Berg | Jun 6, 2018
Tunnel vision is bad for business. - Building a Culture That Attracts Generation Z
By Erika Morphy | Jun 5, 2018
Play show vs. tell with the first generation to grow up with our modern, social technology as a norm. - For a Better User Experience, Forget Alexa, Use Occam’s Razor
By Deb Miller | Jun 5, 2018
Why overcomplicate things? Often the simplest path to a solution is usually the best. - How to Build an Alexa Skill in 5 Minutes
By Kaya Ismail | Jun 6, 2018
Let’s take a look at Alexa’s blueprints: ready, set, build! - A Strategy for Intranet Success, From Day One to Day 1,000
By Katherine Evans | Jun 4, 2018
“Gone are the days of outdated employee directories, a smattering of largely irrelevant content and the occasional update on building maintenance or holidays.” - How to Create a B2B Prioritized Sales List Using SEO
By Petr Passinger | Jun 6, 2018
Bet you never thought of using your SEO tool for this!
Featured Events
- June 13 — [Nexthink Webinar] Humanizing IT: Putting the User into "End-User Experience Management”
- June 18-20 — Digital Workplace Experience
- June 21 — [Usabilla Webinar] The Digital Component of Transforming Customer Experience
- June 21 — [Bynder Webinar] Build your DAM Business Case and Prove ROI
- June 26— [CMSWire Webinar] How to Make Enterprise Budgeting Easier
