Digital Experience Summit has been rebranded as CMSWire CONNECT

As of Fall 2022, CMSWire’s Digital Experience Summit (DX Summit) has been rebranded as the CMSWire CONNECT Customer Experience Conference. CONNECT brings together the world’s foremost digital experience, customer experience and customer service leaders and practitioners who are defining the next generation of digital experiences.

Explore the CONNECT Digital Experience Conference ››

Don’t miss your opportunity to join this elite community of digital and customer experience practitioners during our next conference. We guarantee a program filled with inspiration, practical learnings and exposure to the most impactful modern technologies. Learn more ››.

Digital Experience Conference Themes

• Customer Experience Strategies for an Accelerated Reality
  Thought leaders, subject matter experts and in-the-weeds practitioners will share the engines of their success to building digital customer experiences using the latest data and insights applications, and strategic reimaginings for optimized digital experience programs leading the way in customer growth, retention and profitability. 
  
  
• NextGen Customer Service Excellence
  Learn from leaders who are accelerating positive business growth through best-in-class customer service, intelligent automation, CDPs, modern chatbots, conversational assistants and personalized engagement.
  
  
• How Great Organizations Empower Customer Experience Teams
  Today’s teams need to operate cohesively like never before, as they manage the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.
  
  
• Future CX - Blending Physical & Digital Experiences
  Today’s businesses navigate many customer channels and interactions. Think, mobile apps, websites, social media platforms and brick and mortar stores. Evolving customer demands, disruption and proliferating channels highlight the need for organizations to create flexible and future proof customer experiences.

Why Attend?

Education & Inspiration
Learn from experienced industry leaders (see the speakers)

Premium Networking
Socialize virtually with attendees from top Fortune 500 organizations

Innovation Theater & Demo Derbies
See the newest digital experience platforms, tools and technologies first-hand (meet our partners)

Featured Speakers

Learn from leading practitioners, analysts and technologists working in healthcare, finance, CPG and more (see the speakers)

Jonathan Brill
Author, “Rogue Waves” & Ret. Global Futurist

Radhika Dirks
CEO & Founder - Ribo AI

Markus Giesler
Editor, Journal of Consumer Research & Professor of Marketing - Schulich School of Business

Camille Stewart
Global Head of Product Security Strategy - Google

Frequently Asked Questions

How much does it cost to attend?

Please explore the current ticket options and discounts on the CMSWire CONNECT conference website. 

Is there a deadline to register

Passes are limited and sold on a first come, first served basis. VIP passes sell out first and are required to access our in-depth workshops (Master Classes). You can register online at anytime. View the CMSWire CONNECT ticket options. View the CMSWire CONNECT FAQ for more details.

Past Conference Attendees

Don't Miss Our the 2023 CONNECT Conference

With 20+ years of serving the digital experience and customer experience community, the CMSWire team is uniquely poised to bring you an exceptional conference program. With more than a two decades of market experience providing our community members with the most important and up-to-date information and analysis, CMSWire delivers a unique perspective and an inspirational event with the world's foremost leaders and practitioners.

Hear from industry leaders, highly successful practitioners and analysts as they share the world’s best digital customer experiences first-hand through case studies, live tours and workshops. Discover the latest digital customer experience trends, best practices and research.

CMSWire CONNECT will gather digital experience specialists from VoC experts to optimization managers to CX integration gurus. You'll rub shoulders with the thought leaders, decision makers, practitioners and analysts who are designing and delivering the most innovative global digital and customer experiences. Explore the CONNECT conference›