Customer-Centric Delivery Conference London 2017


Sixteen leading retailers including John Lewis, Tesco, Sainsbury’s, AO World, Deliveroo, Ocado and Dixons Carphone are confirmed to speak at the Customer-Centric Delivery Conference. This is a one-day, senior-level conference and networking event for the retail and delivery industry. Are your delivery propositions meeting customer expectations and driving efficiency and profit?

  1. Surpass Customer Expectations With Market-Leading Propositions: Harness the latest market trends and consumer insights to deliver on changing customer expectations and requirements
  2. Innovation, Technology & Trends – Where Is It All Going? Deciphering the latest technology and innovation developments to create cutting-edge delivery strategies
  3. Seamless Delivery Tracking: Provide customers with the information they actually want for smoother customer delivery and experiences whilst avoiding customer service pitfalls
  4. Advanced Return Logistics: Boost customer satisfaction and reduce the financial impact of returns on the business with best-practice reverse logistics
  5. Developing Next-Level Carrier Relations & Reliability: Developing mutually-beneficial relations with key insights into the top carrier services, performance and future developments
  6. Driving Profitability & Efficiency: Advice on cost-effective processes and methods for efficient e-commerce fulfilment and continued growth in home delivery
  7. Same-Day, Next-Day, Nominated Day & Time Slots: Exchange practical tips and insights to adapt your existing delivery models for a diversified proposition range to meet changing customer expectations and industry standards

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