Customer Experience Conference London 2017


Join 22 thought leaders as they explore insight-led, measurable customer experiences: 

  1. Create Experiences Which Drive Revenue By Harnessing The Customer View: Align your organization to the needs of customers for meaningful experiences on every touch point
  2. Measure The Customer Experience Across Every Channel: Develop a clear and seamless picture of the customer experience for responsive, customer-centric strategies which deliver results
  3. Chart ROI & Show Bottom Line Value: Secure investment by clearly demonstrating customer experience ROI to the board to secure senior level buy-in
  4. Build Engaging Customer Journeys Which Grow The Business: Optimize your brand for consistent, positive experiences which excite, convert and engage on every customer journey
  5. Seamless, Impactful Multi-Channel Experiences: Cultivate real returns on every touch point with personal, consistent and engaging multi-channel experiences
  6. Win Over Staff & Convince The Board For Customer-Centric, Profit-Boosting Cultures: Shape and develop organizations where everyone goes the extra mile for customers
  7. Win Big Online With Forward-Facing Digital Experiences: Digitalize the business to maximize the benefits of every channel
  8. Tech Trends, Tools & Cutting-Edge Innovations: Stay ahead of the competition and expand the business with the latest insight on new technologies and innovation
  9. Deliver The WOW In Customer Service With New Thinking & Practical Tips: Go above and beyond with real, actionable lessons on designing winning and consistent customer service
  10. Best-Practice Social Media Engagement: Innovative, tailored social media strategy which delivers what the customer wants, for bottom line impact

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