The Customer Experience Exchange is a networking event for customer experience decision makers across Europe. The popular format brings together 80 C-level and directors of customer experience, marketing and e-commerce from Fortune 500 companies to meet, discuss and share best practice to improve the future of customer experience.  

Speakers this year will include representatives from Deutsche Telekom, AXA France, Shell, BNP Paribas Cardiff and Choice Hotels Europe. Attendees will have the opportunity to meet with customer experience solution providers and attend interactive presentations. 

Discover how insights are turned into actions through a range of case studies from Fortune 500 companies in Europe, stay competitive and stay ahead by examining the latest CX technology innovations, deliver to all customer segments; predicting and adapting to the changing behaviours of Generation Y while offering services to those who prefer a more personal service and engage employees to deliver positive and emotionally engaging experiences and use technology to compliment the brand values within.