Customer Experience Exchange for Financial Services London 2017


This customer experience event for senior financial services executives is for anyone interested in NPS scores, CX strategy, personalizing and humanizing digital CX or in need of employee engagement initiatives. The Customer Experience Exchange for Financial Services brings you case studies on digital and culture transformation from the industry’s leaders. This year, we will be connecting the most senior executives within the financial services industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in financial services and to discover how to be a true leader in customer loyalty and retention. In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together. Expert speakers this year will include: • Barclays, Customer Experience Director; RBS, Head of Customer Experience & Digital; and Morgan Stanley, Executive Director, Head of Digital Experience.

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