Customer Experience Strategies Summit Toronto 2016


Take part in Canada’s largest customer experience summit. This interactive forum is designed for CX executives looking to create transformational experiences and increase profitability across the entire customer journey. Drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes. Accelerate your progress to: • Committed Employees: Sustain a resilient customer-first culture • Customer Advocacy: Foster retention and positive word-of-mouth • Personalized Service: Strengthen analytics and Voice of Customer • Operational Alignment: Streamline delivery and generate cost-savings • Omni-channel Success: Maximize impact at every touch point Deliver on your brand promises. Why attend a generic event? Take away critical insights to help you thrive in the EXPERIENCE ECONOMY!

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