Engage Customer Summit London 2026

A two-day London summit bringing together 3,000+ customer engagement professionals to address current challenges and future trends in customer experience.

The Engage Customer Summit 2026 runs Oct. 7-8 in London, gathering over 3,000 attendees and 150 exhibitors to examine the evolving landscape of customer engagement. The event is organized across two distinct days: day one focuses on the realities facing customer-facing organizations today, while day two looks ahead to emerging developments shaping the field.

The summit takes place at Evolution and features case studies, expert insights and networking opportunities across a single exhibition floor. Senior leaders in customer experience, service, technology and marketing are the primary beneficiaries.

Engage Customer Summit London Focus Areas

• Customer Reality: Examines current service pressures and evolving customer needs facing organizations today.
• Future of Customer Engagement: Explores AI, data analytics, journey orchestration and personalization to improve customer experience.
• Leadership & Culture: Addresses how organizational culture, leadership and talent drive customer engagement transformation.
• Technology & Innovation: Covers emerging technologies that improve customer journeys and operational efficiency.
• Brand & Customer Alignment: Strategies to align brand experience with customer experience for greater business impact.

Who Should Attend the Engage Customer Summit

The summit is designed for senior leaders and practitioners working across customer experience, service and related functions, including:

• Senior customer engagement leaders responsible for customer success and experience
• Heads of Customer Experience and Customer Service
• Directors and C-suite executives in customer-facing roles
• Marketing and sales leaders focused on customer journey mapping and engagement strategies
• Technology and digital transformation leaders in customer experience