Forrester Age of the Customer Exec. Summit Laguna Niguel 2016

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Senior executives are charged with leading the transformation to customer-obsessed operations. This is not simply a shift in strategy, but requires driving change across the entire company in a competitive environment where moving fast has never been more important.Forrester’s Age Of The Customer Executive Summit will explore principles and leadership styles — and map out the key organizational priorities and outcomes — that leaders must pursue in their quest for customer obsession.

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