In the digital age, only IT can deliver the customer apps, analytics, architecture and infrastructure enterprises needed for a consistently superior customer experience in every medium. At Gartner Customer 360 Summit 2016, IT leaders and others responsible for customer-facing initiatives will gain practical insight on leading-edge strategies for customer engagement centers, digital commerce, customer journey mapping, and so on. You’ll gain valuable insights on how to leverage digital technologies to support an enterprise wide customer experience vision and strategy. Join us to explore leading-edge CRM technologies as well as the organizational change strategies necessary to make them succeed.