Shift London 2016

Description

In an age where compelling customer service and experience are taken as standard, the Customer Experience and Retention stream comes to the fore as we discover what it takes to deliver at every twist and turn of the customer journey. But it's no good perfecting your award-winning, multi-faceted, technology-infested, goody-two-shoes marketing if you've actually got your business model and plan wrong. Learn how to drive your digital success from the analysts, marketers, geeks, academics and practitioners at ClickZ and Search Engine Watch.

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