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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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News Analysis
Entrance to the Federal Communications Commission headquarters building at 445 12th Street SW in Washington, D.C., featuring glass doors and the agency name displayed above the entrance.
FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice
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Editorial
Two podcast hosts wearing headphones record an episode at a desk with microphones, audio mixer and laptop in a modern brick-walled studio.
9 Podcast Marketing Advantages CMOs Should Not Ignore in 2026
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Editorial
Empty red theater seats under warm marquee lighting, symbolizing the idea of “feedback theater” where appearances can mask what is really happening behind the scenes.
Your NPS Strategy Is Becoming ‘Feedback Theater’
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Six dogs of different breeds sit around a modern conference table in a glass-walled office, dressed in a mix of colorful women’s blazers and tech-startup style outfits like hoodies and casual jackets, using their paws to interact with laptops, papers and coffee cups during a boardroom meeting.
Is Your C-Suite Close to Your Customer Experience?
Old and new sections of the Florida Keys Overseas Railroad bridge stretch across turquoise ocean water on concrete piers under a bright blue sky.
Medallia Report Finds the Customer Experience Gap Is Getting Worse
Dog mid-air jumping over an agility obstacle during an indoor canine agility competition, with rails and a ramp course visible in the foreground.
The Top Challenges Facing CMOs in 2026
Modern call center office with agents wearing headsets and working at desktop computers in an open-concept workspace with exposed brick and ductwork.
26 Call Center Statistics Every CX Leader Should Know for 2026
Customer in a car receiving a takeout bag through a fast-food drive-through window, illustrating a quick service customer experience interaction.
What Is Customer Experience (CX) and Why Does It Matter in 2026?
A black magnifying glass resting on a wooden surface against a soft green background, symbolizing close inspection, visibility and deeper analysis.
Why Modern Digital Experience Platforms Fail Without Observability
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Articles Tagged "Chrome Os"

Feature
Article
Customer Experience
Google and HP Introduce New Chromebook 11 For the Mass Market
Feature
Article
Customer Experience
Google Announces Chrome Offline Apps to Challenge the Desktop
Feature
Article
Customer Experience
The New Google Chromebook, Low Profile and Low Price
Feature
Article
Customer Experience
A Week in Google: The Nexus Tablet Onslaught, Chrome OS Updates and More
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Article
Customer Experience
Google Series 5 Chromebooks, New, Improved and Heading To Stores
Feature
Article
Mobile
Google Chromebooks, Now with 'Better' Payment Plans
Feature
Article
Information Management
Google's Chrome OS is Getting More Enterprise (and Windows) Friendly
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Article
Web 2.0
Google Chrome OS Notebooks from Samsung, Acer Ready to Launch
Feature
Article
Enterprise 2.0
Google Offers $20 Laptop with Cloud Software
Feature
Article
Enterprise 2.0
ChromeOS: Do You Need to Build Apps for the Web?
Feature
Article
Web Content
A Week in Google: Surviving the Algorithm Change and Updating Chrome OS
Feature
Article
Enterprise 2.0
A Week in Google: Chrome OS, Message Continuity, and a Visual of Google's Social Layer
Feature
Article
Enterprise 2.0
Google Chrome OS Delayed to Mid 2011: Will It Be Worth the Wait?
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Article
Enterprise 2.0
A Week in Google: Cloud Connect Threatens MS Office, Chrome OS to Make a 2010 Debut
Feature
Article
Enterprise 2.0
A Week in Google: Edit Docs on Android, Test New Tags for Original Content
Feature
Article
Enterprise 2.0
Enterprise 2.0 Roll-up: Browser Wars Postponed (Again), Facebook Socializes Email
Feature
Article
Enterprise 2.0
ChromeOS Delayed, Launch Sometime in the (Near) Future
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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