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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A stylized white robot performs a karate-style pose, raising one arm while holding a glowing blue baton against a dark, minimal background.
7 AI Competencies Marketers Must Master in 2026
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Editorial
A muddy off-road vehicle stuck in deep mud as a person wearing a helmet and muddy clothes pushes against the front wheel, struggling to free it from a waterlogged trail.
A Practical CX Leader’s Guide to Breaking AI Paralysis
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Editorial
Plush teddy bear wearing a blue shirt and a call center headset, seated against a bright blue background, representing customer support or contact center service.
What Contact Center Operations Reveal About Your Customer Experience
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White dog sitting alone at a roadside bus stop, facing the street, with trees and greenery in the background on an overcast day.
The AI Content Reset: What B2B Marketers Must Stop and Start in 2026
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10 Marketing Leaders on What Stays, What Goes and What Scales in 2026
A large Nasdaq digital billboard in Times Square congratulates Parloa on its $120 million Series C funding round and $1 billion valuation, surrounded by other illuminated advertisements and high-rise buildings.
Parloa Raises $350M for Enterprise Customer Experience
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Why Most CMOs Fail Long Before the Exit Interview
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Framer Expands On-Page Editing With Drag-and-Drop Localization
Close-up of a Duracell car battery installed in a vehicle engine bay, showing the battery terminals, wiring, and surrounding engine components.
Fully Charged: How Duracell Transformed Its Digital Presence with Webflow and Edgar Allan
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Articles Tagged "New Media"

Editorial
Article
Customer Experience
New Media Savant Amy Vernon Brings Home the Bacon
Feature
Article
Web Publishing
TEDxNYED Examines Media and Technology in Education
Feature
Article
Web Content
Optimize Brand Advertising with VideoEgg's Attention
Feature
Article
Social Media
Media, for the Public, by the Public
Feature
Article
Web Publishing
NYT API Exposes Millions of Articles
Feature
Article
Web Publishing
New Media and Technology Get Cash Infusion
Feature
Article
Web Publishing
Instant Media to Smite Old Media From the Democrat Convention Floor
Feature
Article
Web Content
Webcast: Marketing and the New Media Revolution
Feature
Article
Web CMS
Host Color Adds Wiki, Pligg to Hosted Site Offerings
Feature
Article
Web Content
Executing Social Media: Deep Thinking in the Deep South
Feature
Article
Featured Articles
An Online Majority
Feature
Article
Web Content
Users vs. Technology: Who Runs the Innovation Racket?
Feature
Article
Web Content
New Media Journalists: The Full Disclosure Cops Are Coming for You
Feature
Article
Search
SeeqPod Makes Musical Moments Marvelously Searchable
Feature
Article
Web Publishing
New Media: the Heir to Print Journalism? Yes, and Here's Why
Feature
Article
Web Content
ad:tech Chicago: Video (Hasn't Quite) Killed the OG Network Star
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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