Articles
Tag: carrie basham young
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Digital Transfor-What? It's Time We Simplify the Language of Employee Collaboration
What good do our buzzword worthy terms do if they scare employees away from the systems they will benefit from?
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Front-Line Workers: The Untapped Knowledge Workers in Your Midst
Front-line workers are forcing us to rethink who our business's "knowledge workers" are through documentation of the customer experience up close.
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7 Employee Collaboration Lessons We Learned by Cutting Out the Middleman
What if you could obtain real, raw, unfiltered information from your employees about how your collaboration program is actually working today? What if you had the chance to put yourself in the shoes of line workers, field sales reps, headquarters teams, new hires and senior engineers alike? You’d quickly learn
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Introducing the Second CMSWire Reader Advisory Board
CMSWire is pleased to introduce its second Reader Advisory Board. We began bringing on thought leaders in the areas of digital customer experience and digital workplace in 2015 with our inaugural board. Our second board will continue the work of the first in helping us deliver smart, intelligent, insightful
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Video Killed the Enterprise Productivity Star
I used to love when a substitute teacher walked into my classroom when I was in grammar school, because instead of taking notes about chlorophyll and atoms, we’d get to watch Bill Nye the Science Guy and Reading Rainbow. Students weren’t very productive on substitute teacher days.
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3 Insider Tips for Launching Workplace by Facebook
Today, Facebook officially jumped into the enterprise social networking space with Facebook Workplace, its private social networking solution for employee collaboration.
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A Facebook at Work Progress Report: How It's Changed and Where It Fits
Editor's note: We have updated this article with feedback the author received from a Facebook representative related to Group Level Analytics. The past nine months have felt like a lifetime in the social software industry. We've seen customer communities slip away, new features introduced and removed, and partnerships grow
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So Now Microsoft Axes the Yammer Community Team
Remember when Yammer had its $1.4 million engagement party, celebrating its upcoming billion-dollar acquisition nuptials with that sexy silver fox Microsoft? Sorry, enterprise social evangelists. The party is over.
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2015 Contributors of the Year: Carrie Basham Young
Some people need coaxing to find their voice, to write the way that they speak. Although I have not met her in person, my money says Carrie Young is not one of them. Titles like "Tools, Schmools: It's Really About Community Management " tell the story — Carrie combines
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Who Needs Community Managers When There's Facebook at Work?
If community managers haven't yet taken note of Facebook at Work's forceful entrance onto the enterprise social networking scene, now's the time. The product is slick and easy for end users, but its overarching strategy doesn’t align with the norms inside our industry. Editor's Note: This is the final in a three-part series Facebook at Work’s Got 99 Problems, and
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Comparing Facebook at Work to Enterprise Social Networks
Facebook at Work has roared onto the scene with a very loud battle cry that is distorting the public’s perception of what enterprise social networks are.
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Enterprise Social Evangelists: Be Very Afraid of Facebook at Work
Facebook just declared war. It’s no secret that Facebook is Goliath when it comes to personal social networking. But until recently, enterprise social software vendors and practitioners didn’t have to worry about Facebook stepping on their toes.
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Your Collaboration Program Didn’t Fail. It Just Needs to Evolve
We’re all familiar with the Scary Analyst Headline: "Gartner Says 80 Percent of Social Business Efforts Will Not Achieve Intended Benefits Through 2015." Companies across the globe have trembled under the shadow of this warning, wondering if their efforts will be doomed into the darkness of Collaboration Failure.
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Tools, Schmools: It's Really About Community Management
“What we really need is our own private company Instagram, or maybe a chat-app just for employees” said no reasonable manager ever.
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