Articles
Tag: cco
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What Does a Chief Collaboration Officer Do?
So what does a Chief Collaboration Officer (CCO) do? I spoke with Dr. Mark Adkins, the CCO at a collaboration vendor called ThinkTank. We used ThinkTank to conduct the interview.
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Are You Playing Whac-A-Mole With Customer Experience?
CEOs and management teams agree on these points on an intellectual level, but emotionally, the new reality is a hard one to swallow. In the good old days Sales was the key to customer’s success. Having that level of influence is hard to let go of.
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How to Sweeten Customer Experience [Infographic]
Good customer service once meant saying "please" and "thank you" and addressing each person who approached the sales counter by name.
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Chief Customer Officer: 4 Checks to Determine if You Are Ready for One
It has been more than two years since Forrester first heralded the arrival of the Chief Customer Officer (CCO). While its limited precedent makes it a daunting step to take, adding such a role to your organization provides an opportunity to get ahead of the competition.
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