Articles
Tag: covid-19
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6 Key Takeaways From DX Summit 2020
COVID-19 has customer experience changing and evolving, which was the backdrop for this year's DX Summit 2020. Here are 6 of the key takeaways.
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How COVID-19 Has Changed Digital Transformation Strategies
COVID-19 dramatically changed the digital workplace. But it also changed how enterprises transform from a traditional to a digital workplace. Here’s how.
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How the COVID Crisis Has Businesses Changing up Their VoC Playbook
Voice of the customer has never been unimportant, but the recent crisis has businesses reevaluating their VoC playbook.
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Companies Grapple with the Return to Office Decision
Whatever the choice, embrace the uncertainty to rethink how work is done and communicate, communicate, communicate.
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Is Your Organization Ready for the Hybrid Learning Challenge?
The sudden shift to remote work and pending return-to-office movement are opportunities to redesign workplace learning for a new reality.
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How CIOs Are Budgeting for Post COVID-19
Looking towards the future, we’ve turned to IT leaders to learn what budgets will look like after the pandemic, and how this could impact customers.
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How IoT Is Impacting the Digital Workplace and Remote Working
The IoT has been key in connecting enterprises and workers. Now with millions of employees working remotely, it's enabling workers to achieve business goals.
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8 Employee Engagement Ideas for a Changing Workforce
Coming up with ways to spark employee engagement has perhaps never been more challenging, but the need is real. Here are some ideas that can help.
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How Indiana's Communication Team Made Web and Social Pivots Amid COVID-19
Catching up with an Indiana state government branch to learn how it pivoted its web and digital properties in light of the COVID-19 crisis.
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How 3 CMOs Grapple With Budget Changes Due to COVID-19
Forrester has grim forecasts for marketing budgets. Here's how three CMOs are grappling with the sudden changes due to COVID-19.
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Good News: Workers Help Philippines Cemetery Community Through COVID-19
In this installment of our good news series, a philanthropist in the Philippines working through COVID-19, safety equipment for frontline workers and more.
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Testing a COVID-19 Classification
Round 2 WHO COVID-19 Classification study is still open if you’d like to do it.
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The Big Sort: Designing a Classification for COVID-19
There are mental maps out there in humanity. We just need to discover them.
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How CMOs Are Leading Through the COVID-19 Crisis
CMOs already have a challenging enough role, but their roles as marketing leaders have dramatically shifted due to COVID-19.
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