Articles
Tag: covid-19
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What We Can Learn From the Breakdowns in the Government's Vaccine Digital Rollout
Several government digital vaccine rollouts faced multiple challenges. Here we glean the lessons for digital CX practitioners.
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Employee Network Connectivity: A Year Into COVID and There's Still Work To Be Done
It's been 12 months since the pandemic upended the world's workforce. How are organizations handling employee network connectivity?
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Digital Transformation Challenges IT, Remote Work Labeled 'an Aberration' & More News
IT struggles with digital transformation, the CEO of Goldman Sachs labels remote work 'an aberration' and more in this week's news byte.
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How COVID-19 Is Speeding up Change Process in the Digital Workplace
COVID-19 is not driving the digital workplace but it has certainly pushed businesses towards rapid deployment of digital workplace technologies. Here's why.
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Fools Rush In: Think Through Digital Transformation Strategy in 2021
While many enterprises are in the middle of transforming their workplace, it's important to plan a digital strategy in advance. Here's why.
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CMSWire's Top 10 Digital Marketing Articles of 2020
Had enough of 2020 yet? With the end so near we thought it a good time to look back at CMSWire's top 10 most popular marketing articles of the year.
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Why Digital Innovation Needs to Be a Priority
Many CIOs have focused on managing the digital workplace to cope with COVID-19. Where they should be focused is on the workplace after the pandemic.
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The Worst Marketing Buzzwords of 2020
We caught up with marketers and those who care about marketing to discuss the most overused words and phrases of 2020.
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Marketing Lessons Learned: What 2020 Has Taught Us
Marketers shared what 2020 has taught them and how it has made them stronger.
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Why Marketers Are Thankful This Thanksgiving
In a challenging year, we've asked marketers to share what they're most thankful for regarding their jobs, teams and roles.
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Top COVID-19 Challenges: How Customer Experience Leaders Responded
COVID-19 has been challenging for everyone, including CX leaders. Here they share how they responded to an challenges brought on by this unexpected crisis.
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Is Now the Time to Invest in a Head of Remote Work?
With more people working remotely than ever before, now seems like a good time to have a dedicated person thinking holistically about remote work.
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Building Digital Resiliency for the Post-COVID World
The real focus of digital transformation efforts should be building digital resiliency for after the pandemic. Here's what organizations can do.
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6 Key Takeaways From DX Summit 2020
COVID-19 has customer experience changing and evolving, which was the backdrop for this year's DX Summit 2020. Here are 6 of the key takeaways.
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