Articles
Tag: dimension data
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Most Customer Experience Delivery Falls Flat, Survey Finds
Customer experience is a competitive differentiator, but disconnected channels and a lack of clear strategy cause most companies to fail in delivery, according to research released today by Dimension Data.
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Contact Centers Struggle To Do Too Much With Too Little
Contact center executives appear to have suffered through a tough 2015, but the New Year may not bring much relief. The findings of a freshly released survey of contact center executives conducted by the Bethesda, Md.-based conference company, Consero Group, point to an industry squeezed by limited resources and
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These Cloud Computing Vendors are Edging Up on AWS
Sure, Amazon Web Services (AWS) is the golden child of cloud computing, but Microsoft Azure isn't too far behind. And according to Gartner’s recently released Magic Quadrant for Cloud Infrastructure-as-a-Service (Iaas), it's starting to nip into AWS’s market.
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