Articles
Customer experience is a competitive differentiator, but disconnected channels and a lack of clear strategy cause most companies to fail in delivery, according to research released today by Dimension Data.
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Contact center executives appear to have suffered through a tough 2015, but the New Year may not bring much relief.
The findings of a freshly released survey of contact center executives conducted by the Bethesda, Md.-based conference company, Consero Group, point to an industry squeezed by limited resources and
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Sure, Amazon Web Services (AWS) is the golden child of cloud computing, but Microsoft Azure isn't too far behind. And according to Gartner’s recently released Magic Quadrant for Cloud Infrastructure-as-a-Service (Iaas), it's starting to nip into AWS’s market.
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