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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Feature
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Editorial
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Your Marketing Strategy Is Just Boring
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Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
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At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
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The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore
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Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
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The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
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Articles Tagged "Enterprise Social"

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Social Business
Social Enterprise Intelligence: Improving Companies Through Employee Analytics
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Social Business
From Liking to Leading: The Purposeful Application of Social Technology #ibmconnect
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Social Business
IBM Reports on Investment, Use of Social Technologies in Social Businesses
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Social Business
IBM Notes/Domino 9 Social Edition Beta Goes Live December 14
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Social Business
Jive Increases International - and Local - Presence
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Social Business
Moxie Software Integrates Social Business Apps With Microsoft Dynamics
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Social Business
SAP Jams to New Enterprise Social Tune #sapsocial
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Social Business
This Week: Google, IBM, Microsoft Take Earnings Nose Dive + Who Owns Enterprise Social?
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Social Business
June Tweet Jam: What's Working in Social Business in 2012? #Socbizchat
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Social Business
Aragon/Spigit's Open Forecast Project Looks to Crowdsource Value of Emerging Technology
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Social Business
Yammer, Badgeville Join to Bring Gamification to Enterprise Social
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Social Business
Yammer Updates Platform With Analytics
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Customer Experience
Opportunities Abound for Social Video, Dynamic Conversations, Enterprise Search #gartnerpcc
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Social Business
Jive Announces Initial Public Offering
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Social Business
The End of the Big Social, the Future of Enterprise Social #thebigsocial
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Enterprise 2.0
Social Collaboration: A Retrospective and Outlook
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
Reddit's Rise in AI Citations: What Marketers Must Know About AEO StrategyYou Bought a Customer Data Platform. Did You Build for It?HubSpot Launches AEO & Expands AI Agents in Spring 2026 SpotlightYour Customer Journey Map Needs a Rewrite (Or a Bonfire)15 Marketing Certifications That Can Help You Earn a Better SalaryThe Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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