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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Feature
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Editorial
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Your Marketing Strategy Is Just Boring
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Two vintage-style toy robots, one red and one teal, standing side by side against a plain white background, facing forward with mechanical details and antennae visible.
Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
A hand places a wooden block onto a stack of cubes featuring two silhouetted heads and a circular arrow symbol, representing alignment, communication and the continuous exchange of information between teams or stakeholders.
The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore
3D illustration of Reddit icons on orange gradient tiles connected in a network pattern, representing community-driven conversations and AI citation sources.
Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
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The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
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Articles Tagged "Event"

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Article
Customer Experience
Apple Confirms iPad Unveiling Event for Next Week
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Article
Customer Experience
Watch Samsung Unveil the Galaxy Gear Live at Unpacked 2 from IFA Berlin
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Article
Customer Experience
LG Launches the G2 Learning Smartphone for the High-End
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Article
Customer Experience
Graph Search Unveiled by Facebook to Improve Social Relevance
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Article
Customer Experience
Microsoft Launching Windows 8 Now, Watch Live
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Article
Customer Experience
iPad Mini Images and News Leak Ahead of Official Event Invites
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Article
Customer Experience
Post-Launch Reflections and Opinion on the iPhone 5 Unveiling
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Article
Customer Experience
Amazon's Kindle Fire 2 and A New Smartphone To Be Unveiled Today
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Article
Customer Experience
Windows 8 Developer Push Starts With Build Event in October
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Article
Document Management
Watch Microsoft's Office 2013 Event Live Today
Feature
Article
Social Business
Microsoft Hosting Secretive Event on Monday in L.A.
Feature
Article
Mobile
Apple to Announce a Garageband for eBooks?
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Article
Social Media
New Media Atlanta: Off and Running
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Article
Web CMS
EVENT: Education Web Professional National Conference
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CXYou Bought a Customer Data Platform. Did You Build for It?Where Agentic CX Pays Off First (And Why It’s Not Customer-Facing)Your Customer Journey Map Needs a Rewrite (Or a Bonfire)HubSpot Launches First CRM Deep Research Connector to ChatGPTReddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
Editorial Channels
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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