Articles
Tag: john mancini
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Customer Experience Needs to Focus on More Than Just the Usual Suspects
In spite of all the talk about personalization, so many customer experience initiatives target one demographic: young.
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Content Management Needs Come in Many Flavors
Bad decisions in the content space arise when users fail to identify their core objectives and fail to define how much content management they actually need.
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Deconstructing a Content Management Urban Legend
We've been using the 80 percent figure for unstructured data for years, but does that data point ring true?
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Crazies at the Social Media Barricades: Unintended Consequences and Next Steps
If there ever was an area in which we are experiencing the law of unintended consequences, it’s in the social media arena.
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How Will We React to This Period of Revolutionary Technological Change?
Every revolution goes through common stages and our current technological revolution is no different.
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Robotic Process Automation and Roombas: What Could Go Wrong?
Robotic process automation sounds too good to be true. That's because as of today, it is.
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Disruption Demands We Look at Content Through a New Lens
This is a pivotal moment for those of us in the content management industry, provided we change our perspective.
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Digital Transformation: The Good News and the Bad News
Digital transformation intentions are high, but the actual implementation lags far ahead for most organizations.
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Despite Billions in Workplace Tech Spending, Employee Engagement Is Still a Problem
Gallup has tracked employee engagement for over 15 years. While there are signs of progress, it's slow and falls short.
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The Future's Always Clear in Hindsight: A Cautionary Tale for Information Professionals
Content management is undergoing a radical shift, and it's a shift that many of us may not be seeing clearly
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What Are the Implications of Amazon's Platform Dominance?
A time is coming when we will be forced to reexamine the consequences of platform dominance by some of the internet giants.
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Where Digital Transformation and Content Management Intersect
Content management and digital transformation may seem at odds, but they have more in common than you'd think
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When Case Management Fails: The Curious Incident of the Red Bag
A missing red bag demonstrates how ignoring basics of information and case management can tank a company's reputation
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Swapping My Privacy Rights to Find a Taqueria
Every day we make fundamental compromises related to our privacy in exchange for the always on, available anywhere access and convenience of the online world.
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