Articles
Tag: john mancini
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The Robots Are Coming: It's Time We Have the Messy Conversations
The next wave of technology innovation will generate productivity benefits, but these benefits will not necessarily be equitably distributed.
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Digital Transformation: Should You Be Playing Offense or Defense?
Digital transformation discussions often fall prey to overly simplistic approaches. It's time to take a more nuanced approach.
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Beware the Inbound Marketing Trap
Looking at some tactical reasons for frustrating inbound marketing results.
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Customer Experience Needs to Focus on More Than Just the Usual Suspects
In spite of all the talk about personalization, so many customer experience initiatives target one demographic: young.
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Content Management Needs Come in Many Flavors
Bad decisions in the content space arise when users fail to identify their core objectives and fail to define how much content management they actually need.
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Deconstructing a Content Management Urban Legend
We've been using the 80 percent figure for unstructured data for years, but does that data point ring true?
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Crazies at the Social Media Barricades: Unintended Consequences and Next Steps
If there ever was an area in which we are experiencing the law of unintended consequences, it’s in the social media arena.
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How Will We React to This Period of Revolutionary Technological Change?
Every revolution goes through common stages and our current technological revolution is no different.
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Robotic Process Automation and Roombas: What Could Go Wrong?
Robotic process automation sounds too good to be true. That's because as of today, it is.
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Disruption Demands We Look at Content Through a New Lens
This is a pivotal moment for those of us in the content management industry, provided we change our perspective.
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Digital Transformation: The Good News and the Bad News
Digital transformation intentions are high, but the actual implementation lags far ahead for most organizations.
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Despite Billions in Workplace Tech Spending, Employee Engagement Is Still a Problem
Gallup has tracked employee engagement for over 15 years. While there are signs of progress, it's slow and falls short.
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The Future's Always Clear in Hindsight: A Cautionary Tale for Information Professionals
Content management is undergoing a radical shift, and it's a shift that many of us may not be seeing clearly
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What Are the Implications of Amazon's Platform Dominance?
A time is coming when we will be forced to reexamine the consequences of platform dominance by some of the internet giants.
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