Articles
Tag: john mancini
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Bringing Customer Experience and Automation to the Last and First Mile
This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences.
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Rolling Stone, Data Analysis and the Problem of Recency Bias
Recency bias is an underappreciated challenge in data analytics, particularly when historical data is used to draw trends and make predictions.
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6 Common Misperceptions About RPA
Despite the at times overzealous claims, RPA is not an automatic solution for every challenge.
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Mancini's Law Says: Information Chaos Has Consequences
Without intervention, information chaos will threaten the viability of our systems. The ransomware attacks are one of the visible consequences.
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The Two Sides of the 'New Normal'
As we think strategically about where technology is leading us, we need to envision both the benefits and iniquities it is creating in “the new normal.”
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Practical Dreamers: Connecting the 'Why' and the 'How' in Technology-Driven Innovation
A technology dream without a plan never becomes a reality. Likewise, a collection of tech tools unlinked to a vision inspires no one and changes nothing.
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How Will the History of the Last 4 Years Be Recorded?
The automated integration of records and preservation requirements into systems provide a bit of protection against selective political institutional memory.
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We Need 'Set It and Forget It' Governance
Set it and forget it is the key to effective information governance in the Microsoft 365 environment.
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Facebook, We Need to Talk
Massive political segmentation, driven by ad dollars and ever-richer layers of personal data isn't a small bug. It’s a fundamental design flaw.
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Anatomy of a Collaboration Disaster
We’re going to learn a lot in the next few months about remote working — and a lot of the learning will be from experiences that are disasters.
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The Untapped Potential of Conversational AI: Content in Context
The next frontier of 'content in context' is to automate combining data and content into a seamless, conversational communication.
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The Remote Working Pendulum Swings Again: 9 Lessons Learned
Nine lessons learned from moving from a central office approach to a fully virtual one as remote working gets dragged into the spotlight.
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Is Your Capture Strategy Intelligent or Stuck in Yesterday’s Technology?
The rising tide of information chaos has a profound impact on digital transformation efforts. We must stem it at its origin: information capture.
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The Elephant in the Digital Transformation Room: The Long Tail of Legacy Tech
The long tail of legacy technology in most organizations cannot be ignored. Modernization and replacement must be a strategic priority, not an afterthought.
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