Articles

Tag: kaj van de loo

Why Companies Should Rethink How They’re Using Customer Sentiment

Kaj van de Loo | Aug 18, 2021

Every company is now a customer experience company. But some businesses are doing it better than others – and it's due to how they handle customer sentiment.

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3 Core Practices of Emotionally Intelligent CX Teams

Kaj van de Loo | Apr 28, 2021

When it comes to delivering exceptional experiences, companies with emotional intelligence are winning.

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Closing the AI Gap: A Critical Opportunity for Enterprise Software Companies

Kaj van de Loo | Mar 25, 2021

Why are so many vendors failing to incorporate AI capabilities into their software?

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