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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Attendees gather in the registration area at Treasure Data’s CDP World conference, standing in line beneath a large “Registration” sign with multilingual “Welcome” banners and the colorful CDP World logo displayed on screens and the floor.
So Long, Treasure Data. Welcome, Treasure AI
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Editorial
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Stop Blaming AI: Why Your Customer Service Experience Feels Broken
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Editorial
Worker placing a black trash bag into a green outdoor garbage bin.
10 Marketing and Corporate Buzzwords That Belong in the Trash
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Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Your Marketing Strategy Is Just Boring
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Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
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Articles Tagged "New Media"

Editorial
Article
Customer Experience
New Media Savant Amy Vernon Brings Home the Bacon
Feature
Article
Web Publishing
TEDxNYED Examines Media and Technology in Education
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Web Content
Optimize Brand Advertising with VideoEgg's Attention
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Social Media
Media, for the Public, by the Public
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Web Publishing
NYT API Exposes Millions of Articles
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Web Publishing
New Media and Technology Get Cash Infusion
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Web Publishing
Instant Media to Smite Old Media From the Democrat Convention Floor
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Web Content
Webcast: Marketing and the New Media Revolution
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Web CMS
Host Color Adds Wiki, Pligg to Hosted Site Offerings
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Web Content
Executing Social Media: Deep Thinking in the Deep South
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Featured Articles
An Online Majority
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Web Content
Users vs. Technology: Who Runs the Innovation Racket?
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Web Content
New Media Journalists: The Full Disclosure Cops Are Coming for You
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Search
SeeqPod Makes Musical Moments Marvelously Searchable
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Web Publishing
New Media: the Heir to Print Journalism? Yes, and Here's Why
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ad:tech Chicago: Video (Hasn't Quite) Killed the OG Network Star
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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