Articles
In today’s experience economy, it is imperative that we design products with empathy for the end consumer.
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Let’s step behind the curtain of the new tech that’s driving up customer engagement scores. It’s time to discover how chatbots actually work.
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As collaboration gets easier and easier, it's helping companies get closer to their customers — and isn't that the whole point?
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Chatbots aren’t just customer facing. Companies are now using them internally to improve productivity, onboarding, training and more.
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People have been trying to use computational methods to analyze human language for over 50 years, but it's only recently that NLP has come into its own.
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It's time to think about incorporating artificial intelligence into your search and big data systems -- but be aware of the challenges.
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Tableau, a Seattle-based business intelligence and analytics provider, announced this morning that it has acquired ClearGraph.
Based in Palo Alto, Calif., ClearGraph provides smart data discovery and data analysis natural language query solutions. The purchase price has not been disclosed.
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Chatbots have been the talk of the content marketing world recently, with many brands out there developing and testing their own.
The opportunities that chatbots offer are undeniable and chatbots can be implemented in various ways to suit a range of businesses and customer needs.
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Machine learning is steadily making its way into the business world, especially in the area of digital experience. The CMS industry is jumping headfirst into this technology with the aim of providing smart content to drive contextual experiences.
As Forrester’s recent industry overview said, “The web CMS market is changing
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A mobile, dispersed, on-the-go workforce has forced an issue for companies of all shapes and sizes: the need for mobile customer relationship management (CRM).
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Customer feedback analysis tools are all the rage, but most of them suck.
They collect scores into pretty dashboards, but don’t actually tell what the feedback is or how to achieve customer loyalty.
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With billions of social media posts across millions of sites globally, Social Web nirvana doesn't come easy, particularly for the enterprise looking to extract structured insights and meaningful metrics to understand market needs and spot emerging trends.
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It's highly unlikely that popular services like Twitter have seen their full potential, but the concept of microblogging itself is being pulled in so many directions it’s hard to say exactly where it’s going.
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