Articles
Tag: nlp
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How SMBs Use Voice to Improve the Customer Experience
Voice is growing in many ways, from marketing to customer service, and the workplace too. A new study shows SMBs are a major driving force behind that growth.
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Is Artificial Intelligence Stupid?
While many enterprises are adopting artificial intelligence, there is still a long way to go before it becomes an effective co-worker.
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How to Get the Customer Experience Right in Voice Interactions
In today’s experience economy, it is imperative that we design products with empathy for the end consumer.
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What Makes a Chatbot Tick?
Let’s step behind the curtain of the new tech that’s driving up customer engagement scores. It’s time to discover how chatbots actually work.
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What Collaboration Will Look Like in 2019
As collaboration gets easier and easier, it's helping companies get closer to their customers — and isn't that the whole point?
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How Chatbots are Improving Employee Experience
Chatbots aren’t just customer facing. Companies are now using them internally to improve productivity, onboarding, training and more.
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Natural Language Processing Is Hitting Its Stride
People have been trying to use computational methods to analyze human language for over 50 years, but it's only recently that NLP has come into its own.
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Big Data and Search: The Time for Artificial Intelligence Is Now
It's time to think about incorporating artificial intelligence into your search and big data systems -- but be aware of the challenges.
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Tableau Acquires ClearGraph to Raise Augmented Intelligence Play
Tableau, a Seattle-based business intelligence and analytics provider, announced this morning that it has acquired ClearGraph. Based in Palo Alto, Calif., ClearGraph provides smart data discovery and data analysis natural language query solutions. The purchase price has not been disclosed.
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Which Chatbot Is Right For You?
Chatbots have been the talk of the content marketing world recently, with many brands out there developing and testing their own. The opportunities that chatbots offer are undeniable and chatbots can be implemented in various ways to suit a range of businesses and customer needs.
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How Machine Learning Transforms Digital Experience, One Industry at a Time
Machine learning is steadily making its way into the business world, especially in the area of digital experience. The CMS industry is jumping headfirst into this technology with the aim of providing smart content to drive contextual experiences. As Forrester’s recent industry overview said, “The web CMS market is changing
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CRM's Evolution: Mobile is Just the Beginning
A mobile, dispersed, on-the-go workforce has forced an issue for companies of all shapes and sizes: the need for mobile customer relationship management (CRM).
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Why Most Customer Feedback Analysis Tools Suck & How to Fix This
Customer feedback analysis tools are all the rage, but most of them suck. They collect scores into pretty dashboards, but don’t actually tell what the feedback is or how to achieve customer loyalty.
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SAP to Sell NetBase Social Media Analytics Extension
With billions of social media posts across millions of sites globally, Social Web nirvana doesn't come easy, particularly for the enterprise looking to extract structured insights and meaningful metrics to understand market needs and spot emerging trends.
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